Customer Service Rep

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to support our stakeholders by providing accurate information, resolving concerns, and ensuring outstanding service experiences. This role serves as a primary point of contact for customers, drivers, and other stakeholders, helping to maintain efficient operations and high levels of customer satisfaction.

If you enjoy problem-solving, communicating with people, and making a positive impact through exceptional service, we'd love to hear from you.

• Respond to customer and stakeholder inquiries via phone, email, and other communication channels.
• Investigate and resolve service-related concerns by identifying root causes and implementing appropriate solutions.
• Follow up with customers to ensure timely resolution and satisfaction.
• Maintain accurate records of customer interactions, inquiries, concerns, and actions taken.
• Assist with tracking route performance, scheduling issues, and service concerns.
• Communicate timely updates and information to drivers and operational staff.
• Maintain accurate data in company software systems and databases.
• Recommend improvements to routing and service processes.
• Notify stakeholders of route changes, service interruptions, schedule adjustments, and updated transportation information.
• Assist with clerical duties, routing activities, and charter-related tasks.
• Complete special projects and additional duties as assigned.

• High school diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Proficiency with Microsoft Office applications.
• Ability to learn and utilize transportation and scheduling software.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Professional demeanor and positive attitude when interacting with customers and coworkers.

• Bilingual English/Spanish skills.
• Previous customer service, dispatch, call center, transportation, or administrative experience.

• Flexibility to work early morning, evening, or split-shift schedules as business needs require.
• Ability to maintain professionalism and confidentiality.
• Strong organizational skills and attention to detail.
• Commitment to workplace safety and compliance with company policies, OSHA regulations, and applicable federal and state laws.
• Ability to operate office equipment, including phones, computers, printers, and other communication devices.

• Competitive pay
• Supportive team environment
• Opportunities for growth and development
• Meaningful work that helps support safe and reliable transportation services
• Dynamic and collaborative workplace