IT Asset and Operations Analyst

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Job Title

Job Title IT Asset and Operations Analyst

Classification Title

Department

Department Client Services

Work Location

Work Location ALL SITES

Under the direction of the Director of Client Services, the IT Asset and Operations Analyst is responsible for managing the operational functions of the office and the full lifecycle of IT systems and assets. This position ensures efficiency, compliance, and sustainability of office and IT operations by overseeing asset management, procurement, budgeting, vendor relations, administrative support, project coordination, and reporting. The role supports lifecycle management (LCM), assists with help desk requests, tracks and maintains IT resources, and contributes to financial planning for IT and office operations.

The IT Asset and Operations Analyst is dedicated to the learning college concept by developing and implementing practices that ensure technology resources support student success and institutional goals.

Other duties may be assigned.

• Maintain and track IT hardware, software, licenses, and related resources, ensuring compliance with organizational policies.
• Oversee the full lifecycle of IT assets, including procurement, deployment, updates, maintenance, and secure disposal.
• Manage and update the software catalog, including operating systems, productivity tools, classroom/office applications, and security software.
• Maintain accurate records of IT-managed devices (laptops, desktops, servers, printers, AV tech) including assignments, warranties, and locations.
• Conduct regular inventory audits to ensure accountability of IT and office equipment.
• Effectively utilize the college’s inventory and ticketing systems to track, manage, and maintain IT assets, software, and equipment, ensuring accuracy, accountability, and compliance with institutional policies.
• Partner with procurement to acquire IT assets, office equipment, and supplies, obtain quotes, evaluate vendors negotiate terms, and ensure cost‑effective purchasing.
• Maintain vendor relationships for hardware, software, warranties, repairs, and services.
• Assist with developing budgets for IT and office operations, including tracking expenditure, forecasting costs, and identifying savings opportunities.
• Plan refresh cycles for IT and office equipment, scheduling replacements, upgrades, and maintenance in alignment with organizational needs and budget.
• Provide administrative support across departments, including scheduling, document preparation, and coordinating communications.
• Assist with IT‑related and office projects (e.g., lab/classroom upgrades, office setups, event technology).
• Support HR and IT with onboarding/offboarding processes, ensuring proper return and reassignment of devices.
• Oversee secure disposal of IT and office equipment, including data wiping and e‑waste recycling, in compliance with data protection and environmental sustainability requirements.
• Assist with help desk requests as needed, supporting users and resolving technology issues on all campus sites.
• Maintain current documentation of procedures, guidelines, and system configurations.
• Perform other duties as assigned.

Associate’s degree and minimum of 3 years’ experience in IT, operations, or related field required. Please be sure you clearly note qualifications in your resume.

Experience including:

• IT assets and software management
• Procurement and vendor relations
• Basic budgeting and financial tracking
• Preferred: ITIL Foundation Certification, Certified Hardware Asset Management Professional (CHAMP), or similar IT asset management certification
• Bachelor’s Degree preferred. One of the following certifications: A+/N+, Microsoft, Apple, or other IT/Helpdesk certifications

In addition to the above:

• Knowledge of IT hardware, software, and lifecycle management practices
• Strong analytical, organizational, and problem‑solving skills
• Excellent customer service, communication, and interpersonal skills
• Ability to assist with budgeting, cost tracking, and financial planning
• Ability…