Claim Support Assistant

Responsibilities

• Provide support to the Claim department by completing intermediate level tasks that require an understanding of claim or business functions and processes and the organization and workflow for one or more claim lines of business and multiple claim systems.
• Review and interpret facts in a claim-oriented context to assign claims based on pre-established business rules.
• Receive inbound and make outbound customer phone calls to resolve claims needs.
• Resolve assignment conflicts and issues as needed.
• Communicate effectively with others in a work environment and with the public.
• May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessary.
• Process Total Loss paperwork including information on towing and storage expenses, submitting title procurement referrals to our vendor, and setting up vehicle movement from current location to salvage vendor for inspection.

• Required
  
  Education:
  
  High School Diploma or equivalent OR One year of experience in processing, customer service or business administration
• Experience in:
  Working with P.C. software applications
• Maintaining accurate files and records
• Identification, investigation, and resolution of problems
• Processing transactions and posting to appropriate accounts
• Organizing and prioritizing multiple tasks
• Communicating effectively (oral and written)
• Using basic math skills
• Using automated processing and computer systems
• Performing data entry duties
• Knowledge of:
  Data processing techniques
• Techniques used to audit data
• Business processing procedures
• Skills and Ability to:
  Successfully complete General Claims Training
• Gather data and prepare reports
• Compose routine correspondence including letters and memos