Business Operations Supervisor

The Business Operations Supervisor leads a team responsible for processing incoming continuing education test materials, payments, and related documentation, ensuring accuracy, compliance, and efficient completion of daily tasks within a controlled clean-room environment.

The Supervisor is responsible for onboarding new mailings, systems, and tests—making sure the team has the information it needs and is processing correctly and consistently—and for keeping cross-functional stakeholders informed on the team’s output and status.

Because the Supervisor works within the clean room alongside the team, personal cell phones and other personal electronic devices are not permitted while working in the clean room. This is a full-time, on-site position based in St. Louis, MO (Midtown).

• Lead and coach a team responsible for processing incoming continuing education test materials, payments, and documentation
• Onboard new mailings, systems, and tests, ensuring processes and information are set up correctly for the team
• Supervise and guarantee the accuracy and efficiency of outlined mailroom fulfillment duties
• Keep cross-functional stakeholders informed on team output, status, and issues
• Oversee successful adaptation and compliance as systems, information, and requirements change
• Responsible for accurately preparing and reconciling daily check deposits, verifying payment batches, balancing deposit totals, and maintaining supporting documentation. Researches and resolves deposit discrepancies by reviewing payment records, bank reports, and transaction data, while collaborating with accounting, and Data Entry teams to correct errors and ensure accurate account reconciliation.
• Research and resolve reported trends related to problematic documentation, technical barriers, or lack of current information
• Present recommendations for process changes or additional staffing based on observed inadequacies or areas of improvement
• Resolve conflict in a professional and unbiased manner
• Follow all clean-room protocols, including refraining from personal cell phone or personal electronic device use while working on-site

• Minimum 2 years’ experience in an office environment
• Minimum 1 year of experience leading processes and/or team members
• High school diploma or GED required
• Clerical and/or managerial experience required
• Outstanding leadership and guidance skills
• Excels at operating in a fast-paced environment
• Ability to learn new software programs quickly and efficiently
• Strong, accurate data entry and typing skills
• Highly motivated, imaginative self-starter capable of working independently or in a group
• Strong time management skills, ability to meet deadlines, and strong organizational skills
• Good communication skills with management, customers, and the team
• Strong attention to detail
• Open to constructive feedback and continued growth
• Superior work ethic, professional maturity, and a positive attitude