Product Lead​/Analyst - St. Louis, MO

The Product Lead owns the strategy, roadmap, lifecycle, and business value for one or more digital products, turning business priorities into clear product outcomes and backlogs. They maintain and prioritize a healthy backlog, balancing new demand, technical debt, risk, and mandatory work while ensuring items are well defined, refined, and ready for delivery. The role partners closely with business stakeholders, Digital teams, and vendors to clarify requirements, manage dependencies, handle Tier-2 issues, and plan platform or vendor releases.

The Product Lead communicates clear status, risks, and trade-offs, using product health metrics, adoption data, and feedback to guide roadmap and release decisions.

• Defines and maintains the product roadmap for one or more assigned products.
• Owns the product lifecycle from intake through adoption and sustainment.
• Translates business strategies, domain priorities, and stakeholder needs into clear product outcomes.
• Maintains and prioritizes a healthy product backlog that reflects the most valuable work, balancing new demand, technical debt, risk, and mandatory work.
• Facilitates regular backlog refinement, ensuring items are well understood, sized, and ready for delivery teams.
• Defines and refines acceptance criteria with stakeholders and delivery teams; validate that delivered work meets defined outcomes.
• Ensures maintenance and enhancement work is captured, tracked, and accurately updated in agreed work management tools.
• Partners closely with Product Analysts on discovery, requirements elaboration, testing, and change management for enhancements and new capabilities.
• Collaborates with other Digital teams to clarify requirements, manage dependencies, resource plan, and remove delivery blockers.
• Monitors product health using adoption, utilization, incident, and support trends and stakeholder feedback to drive backlog and roadmap decisions.
• Supports Tier-2 incident and problem management for assigned products by helping analyze root causes, identifying product gaps, and translating recurring issues into backlog work.
• Plans for and coordinates the impact of vendor or platform releases, including impact assessment, testing, communication, and readiness activities.
• Manages day-to-day operational relationships with vendors.
• Prepares and shares clear status updates on product roadmap delivery, risks, and decisions with the Group Product Manager, Digital Business Partners, and key stakeholders.
• Contributes to change management activities for product releases, including stakeholder communications, training coordination, and readiness support.
• Responsible for ensuring product data, configuration, and documentation remain accurate and current, supporting sustainable operations and support.

• Backlog is visible, prioritized, and groomed with clear outcomes and acceptance criteria.
• High percentage of committed scope is delivered per iteration with limited rework caused by unclear requirements or late changes.
• Trend of repeat incidents and defects associated with core product workflows is flat or decreasing over time.
• Key product capabilities show stable or improving adoption and usage following targeted releases.
• Business stakeholders report that the product is usable, responsive to needs, and improving over time.
• Major vendor and platform releases are planned and executed with minimal unplanned disruption for users.
• Known product risks, constraints, and trade offs are documented and regularly considered in backlog and roadmap decisions.