Inside Sales Specialist

• Supports Jeld Wen’s commitment to providing world-class service ensuring customer orders and quotes are handled in an efficient, timely, and professional manner
• Supports order entry workflow improvements
• Consistently demonstrate a high level of accuracy and report/escalate issues that may impede order fulfillment
• Maintain a thorough understanding of the JELD-WEN customer(s) and their needs
• Professionally resolve and/or manage customer situations with a goal of first contact resolution
• Identify and determine the best solution by problem-solving, and perform research by interfacing with manufacturing, operations, product management, logistics, and sales to provide the highest level of service
• Process Orders, Quotes and provide any revisions as needed per departmental guidelines
• Address customer questions or issues that come into the sales team by providing courteous and prompt responses
• Audit Orders/Quotes as needed
• Escalate non-routine issues and report to department leadership any areas that do not meet service expectations
• Update management on customer developments/issues
• Communicate and coordinate with peers, internal partners and management as necessary
• Use appropriate data systems to follow up with contacts
• Interface with the proper team to bring resolution to customer issues (Operations, Sales, or Marketing)
• Support the sales team by developing and maintaining positive customer relations which can affect product revenue(s)
• Continuously grow knowledge through JW-supported tools to further understanding of JW products, operations, websites, and literature to add value to and assist customers
• Communicate product details and specifications
• Resolve/Escalate Catalog Issues or pricing issues
• Assist department leadership with departmental process improvements
• Other duties as assigned

• High School Diploma
• 4-6 years’ Customer Service experience in a professional business environment
• Intermediate to expert level skills in Microsoft Office applications
• Passionate about providing exceptional customer experience
• Ability to quickly learn new software, systems, or processes
• Strong communication skills (verbal and written)
• Must be self-motivated, confident, positive and professional when dealing with both internal and external customers
• Must be laser focused on customer satisfaction
• Must have a strong work ethic with a positive can-do attitude and the ability to multi-task in a fast-paced environment

Demonstrates expertise in customer service with a focus on first contact resolution, effective communication, and problem-solving. Proficient in Microsoft Office applications and committed to continuous improvement in service delivery.

• Customer Service Experience
• Microsoft Office Proficiency
• Problem-Solving Skills
• Strong Communication Skills
• Order Processing

• Order Processing
• Quote Management
• Data Systems Usage
• Audit Orders
• Research Skills

• Self-Motivated
• Positive Attitude
• Multi-Tasking
• Professionalism
• Customer Satisfaction Focus

• High School Diploma

• Customer Relations
• Service Expectations
• Sales Support
• Workflow Improvements
• Product Knowledge