Dispatcher, Customer Service​/HelpDesk

The Dispatcher receives and coordinates emergency and non-emergency calls for service, ensuring timely and accurate communication between the public, first responders, and other agencies. This position plays a critical role in supporting community safety through effective call handling, radio communication, and information management in a fast-paced environment. The Dispatcher serves as the first point of contact in emergency and non-emergency situations, connecting the community with essential public safety services.

The City provides services that promote a safe and welcoming environment, support sustainable growth, and strengthen community for today and tomorrow.

Blue Springs is a growing community with the heart of a small town, driven by big opportunities and a commitment to a high quality of life for all.

• Emergency Call Handling
  - Receives and processes emergency and non-emergency calls for service, including police, animal control, fire, and ambulance. Dispatches appropriate personnel and resources for police calls using radio, telephone, and computer-aided dispatch (CAD) systems. Transfers fire and EMS calls to the appropriate communication center for response and dispatch.
• Documentation and Reporting
  - Accurately files, maintains, and retrieves reports and records in accordance with departmental procedures and legal requirements.
• Radio and System Monitoring
  - Monitors local, county, and state law enforcement, fire protection, and public service radio frequencies to maintain situational awareness and coordinate communication as needed.
• Law Enforcement Information Systems Operates, queries, enters, and retrieves data from law enforcement information systems while maintaining strict confidentiality of all sensitive information.
• Emergency Contact Records Maintains and updates the business emergency contact file to ensure accurate information is available for emergency response.
• Equipment Maintenance Performs basic maintenance and replacement of communication equipment as needed and reports any defects or malfunctions promptly.
• Customer Service and Information Routing Answers incoming telephone calls, provides routine departmental information, and routes inquiries to appropriate personnel or departments.
• After-Hours Support Receives and responds to after-hours service calls for City departments such as Streets, Water, and Parks, and notifies designated on-call personnel as required.
• Geographical Knowledge Maintains a thorough working knowledge of the City’s geographical and jurisdictional boundaries to ensure accurate and efficient dispatching of services.
• Work Schedule and Readiness Works varied shifts, including days, nights, weekends, and holidays. Must remain alert, focused, and in a state of readiness at all times to respond effectively to emergencies.

• Basic geography, including the location of streets, landmarks, and major buildings or areas requiring special police and fire protection services.
• Police Department practices, procedures, records systems, and reporting requirements.

• Computer and electronic data processing systems used in dispatch operations. Standard office procedures and equipment.
• Operating basic office equipment, computers, and multi-line phone systems.
• Accurately typing and entering data while maintaining focus and attention to detail.
• Using dispatch and law enforcement software systems effectively and efficiently.

• Ability to speak clearly in a well-modulated voice and to use good diction. Ability to accomplish oral and written instructions and interface effectively with the public and other employees. Ability to think and act quickly in emergency situations, maintain records, and prepare…