Pharmacy Technician Coordinator

It's more than a career, it's a calling

MO-SSM Health Mission Hill

Regular

Join a team where your work matters - every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

This
Hybrid position combines prior authorizations, care coordination, and problem-solving in a collaborative environment where you'll help shape new processes from the ground up. Previous pharmacy, prior authorization, medical billing, or healthcare experience is welcomed, but not required.

• Department:
  Pharmacy / Corporate Offices
• Schedule:
  
  Fixed, varying shifts Monday through Friday, with start and end times between 7:30 a.m. and 5:00 p.m.
• No on-call requirement.
• Hybrid opportunity: several days required in office each week.
• Location:
  
  Mission Hill (Corporate Offices) St. Louis, Missouri.

• Proficient with Epic and Microsoft Office Suite.
• Medical Billing or Prior Authorizations is preferred
• Knowledge of Infusion medication.
• Adaptability to shifting priorities and timelines in a dynamic environment.

Under the direct supervision of a pharmacist and in accordance with standard procedures, provides coordination and leadership for workflows and process improvement within a specialized operational area that spans multiple ministries. At least 80% of time is dedicated to this focused role, which may include areas such as community operations, technology and automation, regulatory compliance, finance, medication access and adherence, transitions of care, and purchasing.

• Performs daily services and functions of the specialized role at multiple ministries or in a centralized service model. Interacts in a matrix manner that includes learning multiple workflows for various sites, travel, managing matrix relationships and collaborating across team members and ministries to prioritize and efficiently complete work. Solves issues in the specialized area as they arise. Ensures documents and records are accurate and completed in a timely manner.
• Serves as a resource in the specialized area for other regional, system, and/or external stakeholders. Solves complex problems that may impact more than one ministry and ensures that issues are escalated and closed as needed.
• Complies with legal, regulatory, and accreditation standards. Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices. Coaches team members across multiple ministries when practice standards are not upheld.
• Conducts reviews and audits of specialized area. Reports and monitors KPIs to ensure optimal performance. Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care. Creates system standardization and leads implementation of operational changes and advancements. Participates in regional or system specialized work teams, committees, and councils.
• Collaborates with regional or system leaders to develop and coordinate team member education, training, orientation, and competency. Trains other team members in specialized area. Prepares and distributes work schedules and provides cross-coverage for specialty area, as assigned.
• Serves as the multi-ministry or regional liaison to regional or system pharmacy teams in specialty area. Collaborates with leadership to communicate changes in specialty area.
• Provides excellent customer service to patients, other staff and ancillary departments and maintains high standards of confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

• High School diploma/GED or 10 years of work experience

• Three years' experience as a pharmacy technician or relevant healthcare field

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of…