General Manager

POSITION SUMMARY:

The General Manager is responsible for managing the overall operations of a QDOBA restaurant. The General Manager uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. The General Manager focuses on developing a people and guest‑centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

• Maintain fast, accurate service, provide excellent customer service, and model restaurant hospitality. Respond to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery.
• Train, develop, coach, and evaluate employee performance; ensure systems for training employees are fully implemented and followed.
• Maximize store sales goals versus budget, including participation in marketing programs.
• Oversee and partner on increasing catering sales.
• Train, monitor, and reinforce food safety procedures.
• Work with the leadership team to meet sales goals.
• Manage food and labor costs.
• Execute company policies and procedures, ensuring compliance with all state and federal labor laws and regulations.
• Monitor food inventory levels and order product when necessary.
• Manage and maintain safe working conditions.
• Manage employees in a manner that encourages them to grow with the company and reduce turnover.
• Focus efforts on developing long‑term sales growth initiatives designed to drive profitable sales growth.
• Responsible for the new hire life cycle including the interview and selection process along with proper training.
• Anticipate and identify problems and initiate appropriate corrective action.
• Ensure continual improvement of Quality, Service, and Cleanliness.
• Identify and develop internal candidates for management and Shift Lead positions.
• Comply with all state and federal labor laws and regulations.

Education: High school diploma or equivalent education required. Age requirements may apply in order to remain in compliance with State and Federal laws.

Experience: 5+ years QSR experience with 2+ years in a leadership position.

Skills/Knowledge/Abilities: Excellent prioritization, interpersonal, problem‑solving, and collaboration skills. Effective verbal and written communication skills; highly motivated and organized. Demonstrates integrity and ethical behavior. Can take direction from individuals in higher‑level positions. Comfortable working in a fast‑paced environment with proven ability to recruit, hire, coach, train and motivate employees. Must have a valid driver’s license.

Physical Requirements: Ability to lift equipment and cases of product weighing approximately 10-50 lbs. Must be able to speak and hear clearly on the telephone and in person. Must be able to operate a computer, i.e., desktop, tablet, etc.

QDOBA and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job.

$60,000 - $80,000 annually (dependent on experience) + bonus program + profit share program

• Medical, Dental, Vision, & 401k for eligible employees
  • PTO (including vacation, sick & holiday)

QDOBA takes pride in carefully selecting talented people and mixing them together to discover amazing flavors. We value the diversity that all our employees bring to the table and the new flavors they bring to our team. Employment decisions and rewards recognize job accountabilities, business needs, and performance merit without regard to age, gender, race, religious affiliation, Veteran status, sex, gender identity, sexual orientation, disability, or any other protected classification recognized by applicable federal, state, or local law.

If you are interested in growing with us, we'd love to meet you! Please apply today and we will be in contact regarding next steps.