Courtesy Clerk

Additional Considerations

Night & Weekend Shifts Required.

Courtesy Clerk

Grocery

Non-Exempt

Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and

Reports to:

District Store Director;
Store Manager;
Assistant Managers of Store Operations, Perishables, and Health & Wellness Home, Service Managers. Positions that Report to you:
None.

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Greet customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Make an effort to learn customers’ names and address them by name whenever possible.
• Assist customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answer the telephone promptly and provide friendly, helpful service to customers who call.
• Work with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Package purchases.
• Clean registers, restrooms, break room, back room, sweep and mop the floor, and tend to supply needs.
• Assist customers in transporting purchases to their mode of transportation.
• Help train new courtesy clerks.
• Check prices on products.
• Pull products forward on shelf.
• Bring carts in from parking lot and cart corral.
• Clean redemption area and empty recycle bins where applicable.
• Stock, face, rotate merchandise, clean shelves, understand shelf tags, and know location of merchandise in the store and also in the back room.
• Maintain supplies on front‑end; e.g., paper/plastic sacks, receipt paper, etc.
• Maintain strict adherence to department and company guidelines related to personal hygiene and dress.
• Adhere to company policies and individual store guidelines.
• Report to work when scheduled and on time.

• Assist in all departments as requested (within wage and hour guidelines).
• Deliver product to customers (within wage and hour guidelines).
• Shovel, salt, and sand walkways.
• Assist in other areas of store as needed.
• Perform other job‑related duties and special projects as required.

• Ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Must be able to understand and follow verbal or demonstrated instructions; write identifying information, request supplies orally or in writing, and increase contact with people.

No education or experience requirements.

• Must be physically able to exert up to 50 pounds of force occasionally; up to 20 pounds frequently; and up to 10 pounds constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.

• Tomra (bottle machines)
• Window washing equipment
• Vacuum cleaner
• Power washer
• Brooms
• Delivery vehicle
• Phone, fax, copier
• Two‑wheeler
• Pallet jack
• Box cutter (within wage and hour guidelines)

Has daily contact with the general public and occasional contact with suppliers/vendors.

Employment is contingent upon the successful completion of a pre‑employment drug screen.