Wholesale Sales Account Representative

About Us

As Kansas City’s Botanical Garden, Powell Gardens plays a vital role in the community as a space for release, rejuvenation, and the celebration of the fleeting nature of nature itself. Visitors enjoy themed display gardens, a three‑mile nature trail, seasonal festivals, rotating exhibitions, and exceptional architecture. Established in 1988, Powell Gardens is a public garden that maintains 970 acres of lush, rolling hills and windswept meadows, with more than 175 acres and a large collection of plants open to the public for education, exploration, and recreation.

We at Powell believe that our team members are our most important asset. By building strong relationships with each other, we can ensure that our guests have the best possible experience. If you love to work in a beautiful environment and want to leave your mark in the gardening world, Powell Gardens is the place for you! Come experience our beautiful gardens and join our team of experts.

The Account Representative is committed to driving sales revenue and expanding our customer base through outstanding account management and product expertise. This essential team member will utilize their industry knowledge, honed through extensive experience and continuous learning, to effectively understand customer needs and preferences. As they immerse themselves in the customers' environments and stay up‑to‑date on the latest product offerings and inventory levels, they will develop and leverage expert insights to uncover upselling and cross‑selling opportunities.

Through on‑the‑ground interactions and hands‑on knowledge of our products, the Account Representative will cultivate in‑depth product understanding, allowing them to provide tailored recommendations that enhance the overall customer experience and ensure seamless order processing. This expertise, combined with their relationship‑building skills and proactive management of their book of business, will enable them to consistently meet or exceed sales goals, contributing significantly to the company’s seasonal targets and long‑term growth.

• Orchestrate and process customer orders efficiently, ensuring accuracy and timeliness to enhance the overall customer experience.
• Generate and mobilize customer quotes, bookings, and sales forecast to drive sales growth and meet business objectives.
• Respond to customer inquiries and resolve issues in a timely and professional manner, providing expert advice and recommendations to enhance customer satisfaction.
• Maintain accurate records of customer interactions, sales, and inventory levels, utilizing the CRM system (Salesforce) to ensure seamless communication and data management.
• Provide exceptional customer service, building strong relationships with customers, and identifying opportunities to upsell and cross‑sell products to drive sales growth and enhance customer satisfaction.

• Actively manage and scale your book of businesses to maximize sales growth through proactive upselling and cross‑selling initiatives, focusing on promoting green goods and hardscapes.
• Oversee customer accounts by identifying and addressing customer needs and proactively recognizing potential future needs to enhance satisfaction.
• Conduct weekly calls and outreach communications with customers to maintain engagement and build relationships.
• Identify opportunities for upselling and cross‑selling during customer interactions to enhance sales and overall customer satisfaction.
• Scale your book of business season over season, consistently meeting or exceeding established sales goals and objectives.
• Promote product offerings to customers, highlighting features and benefits to drive interest and sales.
• Promote Company as the leader in quality, service, and availability.
• Act as an expert resource for customers, demonstrating comprehensive knowledge of industry trends, products, and services.
• Document all customer information and communication into the CRM system.

• Research and acquire material, give advice on plants, and offer substitutions if needed.
• Maintain accurate inventory knowledge by staying up‑to‑date on current stock levels…