Residential Installation & Service Technician

Job Summary

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry‑level position, with an increasing degree of proficiency and decreasing degree of onsite supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements.

Works on straightforward tasks using established procedures.

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Diagnose and resolve issues from network connections to customer equipment during service calls.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and set appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly, up to 26ft. on ladders, roofs, poles, or bucket trucks as required.
• Lift and carry equipment weighing 70pounds or more; work in crawl spaces or attics and perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined time frames.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.

Other duties and responsibilities as assigned.

• Understand our Operating Principles and make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first.
• Be an enthusiastic learner and advocate of our technology, products and services.
• Win as a team and be open to new ideas.
• Participate in the Net Promoter System and help elevate opportunities to improve customer experience.
• Drive results and growth and support a culture of inclusion.

• Adaptability
• Communication
• Critical Thinking
• Problem Solving
• Customer‑Focused
• Professional Etiquette
• Resilience
• Self‑Motivation
• Technical Knowledge

Base pay: $20.00 per hour, plus quarterly bonuses and paid training. Comprehensive benefits effective on Day1, including health, dental, and vision coverage; paid time off; company‑observed holidays; discounted cable services.

High School Diploma / GED. Certifications (if applicable).

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.