IT Operations Admin II

Job Description

Join PDS Tech as a IT Operation Admin II in Apple Grove, WV!

Location: 29618 Huntington Rd, Apple Grove, WV 25502 | Pay Rate: $34-$40 |

Schedule:

M-F, 8AM-5PM

Project Length: 6 month contract-to DIRECT hire

Keep People Connected. Power the Technology That Drives the Business.

We’re looking for a customer focused IT Operation Admin to support employees across multiple locations by delivering exceptional technical support and maintaining reliable IT infrastructure. In this hands on role, you’ll troubleshoot issues, deploy and manage equipment, support cloud and on prem systems, and collaborate on projects that keep the organization running smoothly.

If you enjoy solving problems, working directly with people, and growing your technical skillset—this is an opportunity to make a difference.

• Provide technical support via phone, email, chat, ticketing system
  , and in person for onsite employees

• Deliver remote support to other company locations

• Anticipate user needs and adapt communication style based on situation

• Participate in a rotational on call schedule
  , including evenings and weekends as required

• Order, configure, deploy, and manage lifecycle of new and used equipment

• Troubleshoot and maintain IT infrastructure, including:

  • Computers and laptops

  • Phones and servers

  • Network devices

  • Access control systems, cameras, and badges

  • Low voltage cabling termination

• Assist with installation, licensing, maintenance, and troubleshooting of software and applications

• Support user account creation, access permissions, and group memberships

• Support IT projects as assigned (upgrades, rollouts, implementations)

• Create and maintain clear documentation for incidents, projects, and inventory

• Contribute to continual improvement of IT processes and service delivery

• 3+ years of technical experience supporting users with hardware, software, administration, and IT customer support

• IT related Associate’s degree or 2 years of equivalent recent experience

• Strong customer service mindset and ability to adapt to different situations

• Clear, confident communication skills—including addressing issues directly when needed

• Collaborative team player with a problem solving approach

• Strong troubleshooting, judgment, and decision making skills

• Dependable, organized, and highly detail oriented

• Experience with:

  • Windows OS, Microsoft Office, Outlook
    , and common business applications

  • Networking equipment, conference room A/V, and access control systems

  • Workstation imaging and MDM solutions (e.g., Microsoft Intune)

  • Power Shell
    , cloud management, Microsoft ADO

  • Scrum or Agile project environments

  • Heavy industrial environments

  • SAS platform

You will be expected to obtain:

• AZ-900

• MD-102

• AZ-104

• AZ-040T00-A

Support and learning opportunities are provided to help you achieve these certifications.

• People first IT culture with a strong focus on service and reliability

• Opportunities to expand technical skills
  , certifications, and real world experience

• Exposure to diverse systems, environments, and projects

• A collaborative team that values communication, accountability, and continuous improvement

• Work that blends hands on troubleshooting with longer term infrastructure and cloud initiatives

If you’re a driven IT professional who enjoys helping others, solv