Education Service Advisor; ESA & Test Examiner; TE

Position:
Education Service Advisor (ESA) & Test Examiner (TE)

Location:

Salt Lake City / Camp Williams, Utah

Posted: 04/28/2026

Have a Tier 1 background check prior to work commencement and must maintain the level of security required for the life of the task order.

Serve as both an ESA and TE in support of the US Army Reserve ACES, promoting lifelong learning opportunities through tuition assistance, testing opportunities, credentialing assistance, veteran loan repayment program and GI Bill programs. Responsible for providing support services to assist Government professionals in the delivery of adult education services at one of the 14 separate USAR Education Centers across the U.S.

• Be professional and knowledgeable of all Army Continuous Education Services Programs.
• Respond to inquiries within three (3) business days.
• Acknowledge and determine the reason for customer's visit or contact and refer to the appropriate personnel.
• Provide general assistance to clients enrolling in the Army approved education services portals, ArmyIgnit
  
  ED 2.0.
• Assist clients in establishing educational goals, develop plans to achieve those goals, and monitor progress.
• Ensure Statement of Understanding (SOU) is signed by authorized approving authority and thoroughly review enrollment procedures and withdrawal policies with each client.
• Ensure client completed Virtual Benefits Training and other required training prior to activating in ArmyIgnit
  
  ED 2.0.
• Review and approve degree plan (DP) within three (3) business of notification.
• Provide direct assistance to clients requesting Tuition Assistance (TA).
• Ensure TA request meets degree requirements.
• Review TA request for accuracy and all required information prior to forwarding to approving authority.
• Contact clients via email/telephone within 24 hours of accepting case (Non-LOI or help desk cases) when additional information is required for TA request.
• After requesting additional information from the client to complete TA request, two (2) follow-ups attempts shall be made 24 hours apart to assist with completing packet. After two failed attempts to contact the client, the TA request will be rejected.
• Follow-up for all other inquiries after 48 hours of no response to first attempt to contact.
• Review client's previous academic history, to include but is not limited to transcripts, certifications and GPA, manually calculate if needed, before granting semester hour override.
• Apply and/or remove Stoppers to client's accounts in accordance with Army Regulation (AR) 625-1.
• Initiate review, resolve or forward Help Desk cases to appropriate case manager within three (3) business days.
• Review all facts concerning After-the-Fact TA and Exception to Policy request, document and coordinate.
• Review recoupment waiver request and ensure all pertinent information is present prior to coordination.
• Notify COR within 24 hours of forwarding cases/issues for their review.
• Work closely with Unit Administrators, keeping them informed on education changes/updates.
• Provide guidance to Academic Institutions concerning ArmyIgnit
  
  ED invoicing, grading, and student agreement procedures.
• Provide general information concerning Free Application for Federal Student Aid (FASFSA), scholarships and other financial opportunities.
• Provide information on Veteran's Education Benefits to all Soldiers separating from Army Reserve.
• Provide guidance to clients on the Post 9-11 Bill and Transfer of Education Benefits.
• Guide and assist clients with Student Loan Repayment Program (SLRP) issues.
• Resolve discrepancies from past fiscal years invoices by working with schools, budget analysts and V-Enabled Education Benefit System (V/EBS).
• Process and monitor refund/recoupment checks by recording information into V/EBS.
• Make budget adjustment in WEBS corresponding to the refund and forwarding check to the appropriate agent.
• Assist in navigating through Veteran Administration (VA), FASFSA, and other educational related websites.
• Assist clients in completing requirements for admission to a military school or program.
• Prepare and conduct Power Point Briefings for clients/units on general education information to include but not limited to testing, ArmyIgnit
  
  ED 2.0, tuition and credentialing assistance, etc.
• Assist/Prepare Reports/documents using Excel/Power Point/Word for ACES headquarters/units/ commanders on general education information.
• Ensure meticulous documentation of verbal and written communication to ArmyIgnit
  
  ED record.
• Assist clients by providing guidance with Credentialing Assistance (CA) program applications requirements as needed.

• Order, receive, control, mail (Government will provide postage), administer, score, take inventory, and provide test results of both Army Personnel Testing (APT) and civilian examinations to appropriate agencies and institutions as required.
• Maintain strict control of all test items (security of the tests is the Contractor's highest priority).
• Meet all suspense's in accordance with…