Office Coordinator

The Office Coordinator provides secretarial support to clinical staff, coordinating patient scheduling—both internal and external—collecting co-payments, obtaining pre-certifications, and responding to phone calls, screening and routing callers, retrieving and relaying messages.

• High School Diploma – Preferred

• 1-2 years in a general medical office – Preferred

• None required

• Verification of patient demographics, insurance, and other vital data required to identify and submit insurance claims.
• Collect required information for government and health system analysis.
• Scan required documents to support insurance and healthcare claim processing.
• Coordinate communications to ensure messages and correspondence are delivered to the appropriate person, respond to inquiries according to protocol, and prioritize urgent messages.
• Perform patient and provider scheduling per SOPs for clinic visits, referrals, diagnostics, and treatments, maintaining clinical schedule for proper patient flow.
• Review daily authorization status with insurance representatives for all patients.
• Process mail and packages, deliver documents via fax, mail, or other communication methods as required and by deadline.
• Acquire documentation via multiple methods by the required deadline.
• Review and update electronic authorization system with current status, new numbers, dates, and vital data; coordinate with insurance representatives to obtain appropriate authorizations and resolve errors.
• Coordinate calls between payer, management companies, and clinical staff to ensure appropriate authorizations are obtained and recorded.