HVAC Customer Service Representative

Customer Service Representative (CSR)

$18–24/hr | Full-Time | Hilton Head Island, SC

EAC Heating & Air is hiring a Customer Service Representative to support our growing HVAC service team. We're looking for someone organized, friendly, and dependable who can keep things running smoothly in a fast‑paced office environment.

If you enjoy helping customers, coordinating schedules, and being part of a strong local team, we'd love to talk with you.

• Answer incoming service calls and route them appropriately.
• Schedule and dispatch technicians based on availability and customer needs.
• Provide friendly, professional customer support and follow‑up.
• Accurately document customer interactions and service details.
• Coordinate with internal departments and field staff to ensure efficient operations.
• Support billing, data entry, and job tracking as needed.
• Foster a positive, team‑oriented office environment.

Monday‑Friday, 8:00 AM - 5:00 PM (flexibility may be required depending on business needs)

$18.00 - 24.00 per hour, depending on experience

• Family‑Owned Stability:
  Over 30 years of trusted, local service with a supportive, team‑oriented culture.
• Growth Opportunities:
  As we continue to grow, you'll have opportunities to advance your career and develop new skills.
• Outstanding Reputation:
  With a stellar reputation backed by 5‑star Google reviews, you'll be part of a company that is trusted and highly regarded by its customers.
• Comprehensive Benefits:
  Health insurance, company‑paid life insurance, 401(k) with company match, paid holidays, PTO, and vacation time.

• 2 or more years of customer service or administrative experience
• Experience in the trades or service‑based industry is highly valued
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Comfortable working in a fast‑paced environment
• Proficient with standard office software
• High school diploma or equivalent required

• Experience with Service Titan
• Sales experience

Ready to bring your customer service skills to a company that values your work and supports your growth? Apply today and become part of the EAC Heating & Air team!