Retail Personal Banker Associate - Hilton Head

Overview

Make banking a Fifth Third better®. We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank. Selected Candidates are intended to become a Retail Personal Banker I after completing a 4- to 8-week onboarding and education program that includes rotations in operations and Sales & Service. A certification at the end of the program demonstrates the skills necessary to perform a role within the Retail Personal Banker job family.

The Person al Banker I is a financial center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The role focuses on acquiring new households and/or deepening existing customer relationships through activities such as lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role may process teller transactions and work as a member of the platform staff.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures. Always act to do the right thing for customers and colleagues, ensuring that actions and behaviors drive a positive customer experience. Identify, assess, manage, monitor, and report risks within the Bank’s risk appetite.

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using the value proposition.
• Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Cross-sell to the existing customer base and engage in outside sales activities (e.g., Membership Advantage onsite presentations, business sales calls, community financial literacy events) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, holistic financial solutions.
• Consistently meet or exceed customer experience and individual/team production goals and drive year-over-year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Answer customer questions confidently and own customer issues.
• Maintain confidentiality of business information and operate with trust and responsibility.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in opening/closing processes of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Stay up to date on Retail procedures to mitigate fraudulent activity and unnecessary risk or exposure.

None.

• College degree or work experience providing transferable skills, or a combination of education and experience. Experience in the financial industry preferred.
• Demonstrated ability to develop comfort with sales activities designed to acquire new consumer households and small business customers and/or cross-sell to established customers.
• Ability to analyze credit and financial information through advanced math functions.
• Professional appearance and clear verbal/written communication.
• Working knowledge of Retail policies and procedures to exercise sound judgment.
• S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS site provides MU4R questions and registration information for this position.

Normal office environment with extended computer use. The program requires travel…