Teller Supervisor - Bluffton

JOB SUMMARY Provides an exemplary customer experience, assists with training, supervision and coaching of the branch teller staff to ensure the same. Manages and accounts for all branch cash including vault supply. Authorizes payment of checks and acceptance of large deposits. Processes customer transactions in a professional, efficient, and accurate manner in accordance with federal guidelines and banking policy. Receives and disburses cash accurately, maintains a cash drawer and balances it daily.

Interacts with customers using a consultative sales approach to offer products and services and ensures client banking needs are met. Exercises judgment with minimal supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for all the duties and responsibilities in the Teller job description

Receives and sends currency to/from Federal Reserve or designated currency-handling end point accurately; keeps optimum cash on hand; maintains cash limits

Balances branch cash daily

Controls and distributes official check inventory within the branch

Ensures teller drawers are counted and audited monthly

Processes night depository under dual control

Manages individual key/combo assignments

Prepares monthly and quarterly reports to include, camera logs, vault opening and closing, official checks, policy, and security violations

Ensures bank cameras are functioning at all times

Conduct quarterly alarm tests and complete the quarterly alarm test record log Serves as a role model to tellers in terms of customer service, professional presence, and technical skills

Communicates bank’s expectations and standards to tellers; coaches and follows up as needed

Provides input to Branch Manager on Teller and Relationship Banker performance reviews

Ensures Tellers follow daily procedures

Monitors Teller’s schedules and activities to provide exemplary customer service with minimal overtime

Provides on-the-job training that complements other training and ensures use of standard procedures

Understands security procedures and ensures teller line practices at all times

Cross-trains teller(s) in the Teller Supervisor duties

Utilize the Bank’s Client Relationship Management (CRM) system to enhance customer service by documenting client interactions for both sales and service activities

Interacts with other departments in a professional manner

May serve as back-up to Relationship Banker and/or other branch staff

May perform other duties as assignedQUALIFICATIONSHigh school diploma or equivalent is required; additional banking and/or coursework is helpful

Two or more years of teller experience preferred

Knowledge of daily branch operations, personnel and other departmental policies and applicable laws and regulations

Strong math skills and proficiency with numeric keyboard

Excellent communication skills

Previous supervisory experience and demonstrated skills preferred

Proficiency with Microsoft Office and various bank systemsAAP/EEO STATEMENT This statement of policy reaffirms South Atlantic Bank’s policy of equal employment opportunity in employment, compensation, training, transfers, promotions and all other aspect of employment regardless of race, color, religion, national origin, age, sex, veteran status, physical or mental handicap/disability and to state that we do carry out this policy at South Atlantic Bank.

This policy also applies to all company-sponsored activities such as educational programs, tuition aid and social and recreational activities.
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