Relationship Banker II; Okatie, SC)

Job Details

Job Location:

Sun City - Bluffton, SC 29909

Position Type:
Full Time Job Category:
Banking

Coastal States Bank was founded on the relationships we build with each other and the communities we serve. At Coastal States Bank, we seek dedicated individuals who will strive to be a part of our growth and achieving our values.

This position requires full-time hours Monday through Friday in a professional branch setting. This position is not remote. Pay is commensurate to experience in banking experience. Only qualified candidates will be contacted.

• 401(k) & Company Match
• AD&D insurance
• Bankers School Career Planning
• Dental Insurance
• Disability Insurance
• Employee Assistance Program
• Flexible Spending Account
• Medical Insurance
• Health Savings Account
• Life Insurance
• Paid Family Medical Leave
• Paid Federal Holidays
• Paid Time Off
• Referral program
• Vision Insurance

The Relationship Banker II (RB II) is responsible for delivering exceptional client service while performing teller duties, advanced account servicing, digital banking support, and basic business account management. The RB II expands into more complex account maintenance, fraud prevention, and digital problem-solving, while continuing to demonstrate operational excellence, compliance, and the Core Values of Coastal States Bank:
Character, Commitment, Service, Trust, and Community.

• Uphold CSB Consistent Client Service Standards e.g., greet and acknowledge every client timely both walk-in and telephone; communicate clear expectations; offer refreshments and ensure the coffee bar is clean and stocked.
• Provide knowledgeable support across all CSB products and services, including Online Banking, Mobile Deposit, Zelle, Digital Wallet, and Card Hub.
• Answer all incoming calls by the third ring and provide timely follow-up on unresolved issues.
• Assist clients with opening, maintaining, and closing accounts (DDA, Savings, Money Market, Safe Deposit Boxes).
• Issue, activate, and support debit cards (in-branch printing or ordered by mail); educate clients on digital card management.
• Process address changes across applicable systems and coordinate with support teams for special account types (IRA, loan).
• Process Stop payments.
• Place check orders for both Consumer and Business Accounts

• Perform daily teller functions: deposits, withdrawals, loan payments, Cashier’s checks, internal transfers, foreign currency exchange, and savings bond redemptions.
• Maintain and balance cash drawer within established limits; promptly resolve outages.
• Process night drop and mail deposits in compliance with procedures.
• Ensure compliance with all KYC and BSA guidelines, including proper .
• Work within approved limits for check cashing, counter checks, and client/non-client transactions.
• Process Reg CC holds on deposits as needed.
• Balance and replenish ATM; order cash and prepare shipments.
• Input wire transfers when requested by clients, following both in person and exception wire procedures.

• Follow opening/closing branch procedures as outlined in the Branch Security Manual and Playbook.
• Adhere to all security guidelines: secure keys, lock workstations, protect client information, and uphold privacy policies.
• Maintain dual control for vault access, night drop/mail deposits, and other restricted functions.
• Complete CTRs on the same day of qualifying transactions; assist with Verafin callbacks by designated deadlines.
• Pull and review daily branch reports, including teller reconciliation, CTR logs, Lockbox and TCR Logs (if applicable).
• Participate in monthly, semi-annual, and annual audits (teller drawer, vault, debit card, safe deposit, bait…