Ambulatory Services Manager II

Job Description Summary

The Manager of Ambulatory Services is responsible for overseeing the day-to-day clinic operations within MUSC Health Ambulatory clinics. In collaboration with ICCE Department leaders and other leaders, the Manager ensures effective operations and proactively assesses and implements appropriate processes to ensure that all facets of ambulatory clinic management are effectively addressed.

Medical University Hospital Authority (MUHA)

Employee

Regular

CC005726 CHS - Bluffton Medical Pavilion (Offsite)

Salary

Health-32

40

–

The Manager works collaboratively with physicians, nurses, and staff to ensure timely patient access to care, operational efficiency, practice optimization, fiscal integrity, and to foster the delivery of quality patient care experience. In addition to being responsible for daily clinical operations, the Manager is also responsible for clinical outcomes, fiscal stewardship, staff growth/retention, process improvement, metrics reporting, and development and quality of patient care.

Bachelor of Nursing (BSN) degree;
Master of Nursing (MSN) or Doctor of Nursing Practice (DNP) in lieu of BSN. If BSN only, a master’s degree in a related field, or DNP completion expected within 4 years of hire date is required. Certification in a specialty area preferred or completion within one year of eligibility strongly encouraged. Minimum of two years of prior clinical work experience required.

• Extensive knowledge of the unit's patient population, health care trends, community and regional resources, and service availability to these populations.
• An ability to establish working relationships with diverse groups and individuals, medical staff, and other health care disciplines.
• Demonstrated ability to work and communicate effectively with physicians, patients, and staff; talent for motivating teams and individuals to accomplish goals.
• Strong problem‑solving, analytical skills, and interpersonal skills.
• Experience in leading teams, coaching/motivating staff, knowledge of financial systems and analysis, computer systems, and applications.
• Effective verbal and written communication skills and strong decision‑making and organizational skills are essential.
• Proficiency in Microsoft Office, with emphasis on Excel and pivot tables, and preferred experience with practice management software.
• Experience with development and review of Profit & Loss statements, and the budgetary process preferred.
• Proven track record in customer satisfaction and employee satisfaction.

• Skilled at taking teams to the next level through effective leadership, empowerment, and management.
• Skilled in personnel management, organizing, planning, exercising initiative, judgment, problem solving, decision‑making, development, and maintaining effective relationships with providers, clinical and clerical staff, patients, and the public.
• Skilled in analyzing situations accurately and taking effective action.
• Strong interpersonal skills.
• Skilled in organizing work, prioritizing, and achieving goals and objectives.
• Knowledge of EHR.
• Participate in patient care as needed.

Licensed as a Registered Nurse in the state of South Carolina or a compact state. Current Basic Life Support (BLS) required, either a certification from an American Heart Association (AHA) BLS for Healthcare Providers (or AHA recognized equivalent) or an American Red Cross CPR/AED for Professional Rescuer and Healthcare Provider.

Must be able to work independently under the direction of their supervisor. This person will provide direct supervision of medical office staff and manage vendors providing services to the building.

Continuous requirements are to perform job functions while standing, walking, and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders,…