Patient Services Coordinator IV - Primary Care

What We Offer

Join the NEW Novant Health Buckwalter Primary Care Team as a Patient Services Coordinator V!

Location:

Buckwalter Place Primary Care - 400 Buckwalter Place Blvd Suite 2100, Bluffton, South Carolina 29910

Status:
Full Time

Schedule:

Monday-Thursday 8am-4:30pm, Friday 8am-1pm

At Novant Health, we are committed to delivering remarkable care—wherever it’s needed, whenever it’s needed. As a Patient Service Coordinator, you're not just the first face our patients see—you’re the voice of reassurance, the center of communication, and the thread that holds the patient experience together. In this role, you don't just support a clinic—you elevate it.

• Serve as a super-user for EPIC systems, providing practice support and handling miscellaneous work queues.
• Coordinate patient appointments, referrals, and follow-ups to ensure seamless care delivery.
• Foster a welcoming environment, making every patient feel valued and heard.
• Manage patient records, insurance information, and billing processes with accuracy and confidentiality.
• Be a liaison between patients, healthcare providers, and administrative staff to facilitate effective communication.

• Education:
  
  High School Diploma or GED, required.
• Experience:
  • Three years of experience in a medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required):
  • Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments.
  • Understanding of CPT and ICD9-CM coding processes.
  • Excellent verbal communication skills.
  • Ability to work with changing priorities, organization, problem solving, and critical thinking skills.
  • Ability to interact with individuals of all cultures and levels of authority.
  • Maintain confidentiality.
  • Function as part of a team and possess initiative.
  • Basic medical terminology required; knowledge can be obtained through formal classes or work experience.
  • High level of working knowledge of EPIC systems.
  • Detailed knowledge of multiple payors billing requirements.
  • Familiarity with coding requirements for practice specialty.
• Additional Skills (preferred):
  Proficient in the use of all computer software utilized in the practice.

At Novant Health, your well-being, growth, and sense of belonging are just as important as the care we provide to our patients. We're a team dedicated to creating a healthier future, and we invite you to find your purpose with us.

• Comprehensive Benefits
  :
  We offer a competitive package including health, financial security, and generous paid time off to support your life inside and outside of work.
• A Culture of Belonging
  :
  Our inclusive environment is built on collaboration and empathy, where every team member is valued and feels like family.
• Career Growth
  :
  We invest in your future with clear pathways for internal advancement, professional development, and mentorship.
• Tuition Reimbursement
  :
  Take your career to the next level with our support for continuing education and professional certifications.
• A Shared Mission
  :
  Join us and make a real impact on the health of our community.

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