Law Enforcement System Support Analyst

The purpose of this position is to provide desktop support and technical support services working with the Town of Bluffton Police and the Don Ryan Center of Innovation. In addition to installing, configuring, and maintaining desktop and laptop PCs and peripherals such as printers, the employee will provide training which includes setup and assistance with iPads and Phones.

• Assists as an IT team member with Helpdesk requests received via phone, email, and ticketing system.
• Troubleshoots and repairs hardware and network connectivity issues.
• Supports end users within Spillman, L3, Lawtrack and other police department software and hardware needs.
• Provides PC/hardware, software, and mobile device support to the town staff.
• Escalates issues to higher-level staff as needed.
• Provides cell phone & iPad training for Town of Bluffton staff.
• Trains staff on new equipment and software both individually and in groups.
• Attends Town Council and other meetings as necessary, to provide technical support.
• Installs and configures application and operating systems software, patches and upgrades.
• Maintains an inventory of computer equipment and installed software.
• Removes old equipment and performs data migration to new machines, performs scheduled routine maintenance of computer equipment to ensure optimal performance.
• Develops and implements new technologies and strategies to simplify job processes and make them more efficient.
• Performs other related duties as assigned.

Associate’s Degree in computer science, information technology or a related field, Bachelor’s Degree in related field preferred; and three (3) years of related experience, or equivalent combination of education and experience. Experience supporting Apple software and hardware products preferred.

Valid South Carolina Driver’s License. A+ Certification and/or Network + Certification preferred.

Proficient in Microsoft Office:
Excel, Word, Outlook, and PowerPoint.

• Knowledge in supporting Windows and Apple products.
• Skills in verbal and written communication.
• Skills in customer service and a conveying a pleasant and professional demeanor.
• Ability to clearly communicate with technical and non-technical personnel.
• Ability to multi-task and prioritize, and to remain calm under pressure.
• Ability to lead as an IT representative in team projects to include working with external providers, and applying project management skills.
• Ability to work evenings/weekends on an occasional basis as needed.
• Ability to organize and obtain assistance from others.

The work is medium work which requires exerting up to 50