Law Enforcement System Support Analyst

Desktop Support And Technical Support Services

The purpose of this position is to provide desktop support and technical support services working with the Town of Bluffton Police and the Don Ryan Center of Innovation. In addition to installing, configuring, and maintaining desktop and laptop PCs and peripherals such as printers, the employee will provide training which includes setup and assistance with iPads and Phones.

Responsibilities include:

• Assisting as an IT team member with helpdesk requests received via phone, email, and ticketing system.
• Troubleshooting and repairing hardware and network connectivity issues.
• Supporting end users within Spillman, L3, Lawtrack and other police department software and hardware needs.
• Providing PC/hardware, software, and mobile device support to the town staff.
• Escalating issues to higher-level staff as needed.
• Providing cell phone and iPad training for Town of Bluffton staff.
• Training staff on new equipment and software both individually and in groups.
• Attending Town Council and other meetings as necessary, to provide technical support.
• Installing and configuring application and operating systems software, patches and upgrades.
• Maintaining an inventory of computer equipment and installed software.
• Removing old equipment and performing data migration to new machines, performing scheduled routine maintenance of computer equipment to ensure optimal performance.
• Developing and implementing new technologies and strategies to simplify job processes and make them more efficient.
• Performing other related duties as assigned.

Education and Experience:

Associate's Degree in computer science, information technology or a related field, Bachelor's Degree in related field preferred; and three (3) years of related experience, or equivalent combination of education and experience. Experience supporting Apple software and hardware products preferred.

Licenses or

Certifications:

Valid South Carolina Driver's License. A+ Certification and/or Network + Certification preferred.

Special Requirements:

Proficient in Microsoft Office:
Excel, Word, Outlook, and PowerPoint.

Knowledge, Skills and Abilities:

• Knowledge in supporting Windows and Apple products.
• Skills in verbal and written communication.
• Skills in customer service and a conveying a pleasant and professional demeanor.
• Ability to clearly communicate with technical and non-technical personnel.
• Ability to multi-task and prioritize, and to remain calm under pressure.
• Ability to lead as an IT representative in team projects to include working with external providers, and applying project management skills.
• Ability to work evenings/weekends on an occasional basis as needed.
• Ability to organize and obtain assistance from others.

The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Work requires balancing by maintaining body equilibrium; feeling, grasping, repetitive motion, and handling with hands and fingers; hearing and perceiving information at normal spoken word levels; lifting and reaching with arms;

mental acuity to make rational decisions; kneeling, walking, and standing for periods of time; speaking and talking by expressing and exchanging ideas; and visual acuity.

Duties are performed primarily in an office setting with a considerable amount of field inspections required. Work has no exposure to environmental conditions; though is generally performed in a moderately noisy location (e.g., an office area with multiple personnel, copy machines, telephones and/or computer printers).