Merchandising Lead

Position Summary

Provide member service by acknowledging the member and identifying member needs; provide guidance and support regarding self‑service technology; assist members with purchasing decisions; locate merchandise; resolve member issues and concerns; promote the company’s products and services.

Assist management with the supervision of associates in the assigned area of responsibility by assigning duties; communicating goals; providing feedback; training on processes and procedures; and guiding associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines.

Receive and stock supplies and merchandise from distribution centers and vendors; organize and maintain the sales floor using equipment, merchandising, and completing paperwork logs and other required documentation according to company policies.

Maintain facility safety in accordance with policies by conducting safety sweeps; following procedures for forklift spotting, handling, and disposing of hazardous materials; and reporting unsafe situations to management.

Ensure maintenance of the sales floor and merchandise presentation by handling claims and returns; zoning the area; stocking, arranging, and organizing merchandise; cleaning and organizing product displays; removing damaged goods; signing and pricing merchandise; and identifying shrink, damages, and securing fragile and high‑shrink merchandise.

Monitor food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed per company policies and procedures; and maintain merchandising area categories and stocking zoning across all departments.

Oversee picking and staging of club pick‑up orders, ensuring products are selected and staged according to company policy and procedures.

Develop, communicate, and implement processes and practices to meet business needs, collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring progress; and addressing improvement opportunities.

Promote compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating application in business processes; implementing action plans using the Open Door Policy; and assisting management in correcting ethical and compliance issues.

Lead and participate in teams, sharing resources, information, and tools; determining customer needs and business priorities; coordinating work assignments; providing advice, feedback, and support to ensure timelines and quality are achieved; and modeling adaptation to change or new challenges.

Respect the Individual: embrace diversity, build a supportive workplace, foster belonging, and create opportunities for all associates to thrive.

Act with Integrity: maintain high standards of ethics and compliance and support a regenerative company vision.

Serve our Customers and Members: deliver results while putting the customer first; make decisions based on reliable information; balance short‑ and long‑term priorities; and consider impact on teams and stakeholders.

Strive for Excellence: display curiosity, learn, take calculated risks, demonstrate resilience, and drive continuous improvements using new technologies and skills.

• Deliver exceptional member service and support.
• Supervise and train associates.
• Manage inventory receipt, stocking, and merchandising.
• Ensure safety and compliance with company procedures.
• Monitor product quality and sanitation.
• Oversee pick and stage processes for club pick‑up orders.
• Develop and implement effective processes.
• Promote ethics, integrity, and compliance.
• Lead and support team collaboration.
• Encourage a culture of belonging and continuous improvement.

• Must be 18 years of age or older.
• Minimum 6 months retail experience and 6 months customer service experience.

• Experience leading a team, supervising, hiring, evaluating, mentoring, and managing workload of others.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, and…