Business Field Technician

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Business Field Technician is responsible for providing an outstanding customer experience while installing and repairing commercial and residential products and services. Using a variety of skills and tools, this position responds to customer requests for services and safely completes requests within efficient time frames and with high quality to ensure reliability.

• Connect customers to what they love by installing customer service drops or outlets in residential and business properties.
• Utilize EPON, fiber, switches, Ethernet, and WiFi access points as part of complex processes and tools.
• Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets.
• Diagnose and repair reception performance issues and resolve problems from the customer's equipment to the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer's premises.
• Proactively suggest upgrades of existing services and educate customers on the use of their new or existing equipment.
• Assume additional duties as required to support the company's purpose, brand principles and organization values.

• Valid driver's license and a good driving record in the state you are applying.
• Aptitude and ability to learn to use RF, digital, and Volt‑Ohm meters, and other related equipment to interpret data and solve problems.
• Flexibility to work overtime and on‑call as needed.
• Strong problem‑solving and interpersonal skills; ability to listen to customers and present solutions in a positive manner.
• Capability to work in small and confined areas, lift up to 80lbs, use a ladder, and work in all weather conditions.
• Minimum 3months of customer service or related experience, or equivalent combination of education and experience.
• High school diploma or GED.
• Regular and predictable attendance.

• Committed – values each customer and works hard to support their business and our communities.
• Helpful – delivers support in ways that are most useful to customers and addresses their needs with expertise, respect, and empathy.
• Proactive – understands customers' needs and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal – knows customers well and tailors communications and interactions to address their needs and expectations.

• Medical, dental, and vision plans – start when you start.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) – 100% company match (match program starts first day of service, up to 5% of eligible compensation).
• Group legal plan with identity theft protection.
• Tuition reimbursement (up to $5,250 in the first year).
• Free cable and internet services to associates who live in a serviceable area.
• Vehicle and tools provided for daily work purposes, if residing within reasonable radius of office location.
• Annual community support to various organizations across the U.S.
• Associate recognition and awards programs.
• Advancement opportunities.
• Collaborative work environment.

Cable One and our family of brands is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.