Operations​/Customer Service Specialist

Summary

Job title:

Operations/Customer Service Specialist

Job

Department:
Blytheville - EI

Location:

null-null

Description

Summary:

Our fast-growing industrial electrical and automation solutions organization is looking for energetic people who can learn quickly. We offer the training and guidance necessary to be able to start performing your job as quickly and as efficiently as possible

Reports to:

Profit Center Manager

Minimum Qualifications:

+ Associate's or Bachelor's Degree in related field or equivalent relevant experience

+ Experience and competency with Microsoft Office Suite (Word, Excel, Outlook)

+ Fluent in English both orally and in writing

+ Basic bookkeeping knowledge

ADDITIONAL

COMPETENCIES:

+ Strong attention to detail and time management

Preferred Qualifications:

+ 3 - 5 years of customer service or sales experience

+ Knowledge of general accounting principles

+ Knowledge of processes for receiving, selecting, packing, and shipping

Working Conditions:

+ No remote work available.

+ Office activities may include sitting for extended periods of time

+ Conditions vary day to day, but may include warehouse, office, and on-site at manufacturing facilities delivering material and performing VMI activities

Supervisory Responsibilities:

No

Essential Job Functions:

+ Assist with specified areas of Accounts Receivable/Billing

+ Answer phones and forward appropriately

+ Cover the front desk and assist customers and visitors as needed

+ Process daily sales registers and review for accuracy

+ File and maintain records in appropriate files

+ Help process credit card and cash/check payments from customers

+ Work with sales and/or customers to resolve billing issues

+ Review and work to resolve any customer EDI issues daily

+ Assist with specified areas of Accounts Payable

+ Check new vendor invoices daily and prepare for processing    

+ Review new vendor invoices for accuracy and set up for payment

+ Check costing on all special-order sales registers

+ Process billing to customers for direct shipments

+ Research vendor statements and request copies of missed invoices

+ Operate a light van to deliver customers orders

+ Operate and maneuver warehouse equipment

CED is an Equal Opportunity Employer - Disability | Veteran

Other Compensation:

The following additional compensation may be applicable for this position:

+ Profit Sharing

Benefits:

Benefits available for this position are:

+ Insurance - Medical, Dental, Vision Care for full-time positions

+ Disability Insurance

+ Life Insurance

+ 401(k)

+ Paid Sick Leave

+ Paid Holidays

+ Paid Vacation

+ Health Savings Account (HSA) and matching

+ Dependent Care Flexible Spending Account (FSA)

+ Teledoc