Parts Specialist

Responsibilities

• Answer parts telephone calls and wait on walk in customers promptly and courteously
• Assist customers by researching parts from the manufactures parts manual
• Enter orders in the computer
• Coordinate setting up new customers in the computer
• Ensure customer service by suggested sales to meet the total customer needs
• Assist mechanics with parts diagrams and identifying parts accurately
• Post parts to work orders from the parts warehouse and service techs
• Support the mechanics by processing orders in a timely manner
• Physically pull parts for customers and assist in putting away stock
• Understand the computer parts system and how parts are affected by various transactions
• Ensure orders are processed with current pricing, cost and freight
• Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned
• Ensure customer part requirements are on order if not in stock
• Other duties as assigned.

• Must have a basic knowledge of all equipment sold by Heavy Machines
• Must be able to use all reference manuals
• Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines
• Excellent customer service skills to include conflict resolution is required
• Must be a Team Player
• Able to assist with special projects as directed by Customer Service Manager
• High school diploma or GED equivalent
• Minimum of 2 years experience working in a parts and/or service background
• Preference given to candidates with a heavy truck parts and service background

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.