Patient Service Representative​/Receptionist - Urology

Southwoods Health is hiring a Patient Service Representative to work primarily in our Boardman Urology office, but will rotate between our 3 Urology locations:
Boardman, Howland and Austintown. The Patient Service Representative will provide a comprehensive, proactive, and patient-first experience for patients and visitors. Demonstrate outstanding customer service and interaction skills to facilitate patients while obtaining accurate demographic, financial, and insurance information.

• Perform patient registration and check-in, co-pay collection, insurance verification, and other associated arrival desk functions
• Perform patient check-out, including post-visit instructions, follow-up appointment scheduling, and clinical orders
• Create a welcoming, friendly, and professional environment for patients and visitors through exceptional customer service
• Collaborate effectively with clinical staff
• Recognizes patients’ rights and responsibilities and supports them in performance of job duties
• Ensure all processes at responsible physician practice maintains compliance with all regulatory agencies
• Perform other duties as assigned

• Training or courses in business office activities, computer skills, and medical terminology
• Effective communication skills, critical thinking, and ability to problem solve
• Effective organizational skills, attention to detail, and accuracy
• Maintain professional demeanor at all times, strong ethical and moral principles
• Cooperative work attitude toward coworkers, management, physicians, patients, and visitors
• Basic skills in Microsoft office, required
• Medical receptionist experience, preferred

Full-time. Monday-Friday 8:00am-4:30pm or 7:30am-4:00pm.

At Southwoods, it's not just about the treatment, but how you're treated. #SWH