Desktop Support Specialist

Desktop Support Specialist – Southwoods Executive Centre

Our Mission:

At Southwoods Health, our mission is simple: to provide services unparalleled in quality and efficiency while cultivating an environment that emphasizes the individual needs of every patient. We understand that patients have a choice in their healthcare; we make that choice easier by combining advanced technology with comprehensive care and the finest patient experience in the region.

The Desktop Support Specialist serves as the primary point of contact for end-users seeking technical support within the Muransky Companies' computing environment. You will be responsible for installing, diagnosing, repairing, and upgrading PC hardware and software to ensure optimal performance. You will troubleshoot technical issues in person, over the phone, and via email, providing timely and accurate solutions for our team.

• Troubleshoot and resolve hardware and software issues for employees.
• Configure and set up workstations for new hires.
• Install new software releases and system patches.
• Maintain and update system images, wire maps, and technical documentation.
• Configure smartphones, email, and Active Sync.
• Provide remote desktop support.
• Perform basic troubleshooting and support for VOIP phone systems.
• Perform other duties as assigned.

• Associate degree in a related field OR 2+ years of equivalent professional experience.
• Strong problem-solving skills and a commitment to customer service.

Founded in 1996, Southwoods Health has grown from a physician-owned surgery center into a multi-service health system. The Surgical Hospital at Southwoods is an acute care facility renowned for a superior patient experience, consistently ranking at the top of national satisfaction and quality surveys. Our network includes hundreds of providers across Mahoning, Trumbull, and Columbiana counties.

• Full-time
• Monday – Friday, Day Shift

Apply today at

Southwoods Health is an Equal Opportunity Employer.