Shift Lead

Join to apply for the Shift Lead role at Walgreens

This role is open until filled. Compensation will be based on your skills and experience.

$17.00/hr - $20.00/hr

• Open and close the store without management, including start‑up of required systems, cash handling, ensuring floor and stockroom are ready, and opening the back door for deliveries.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers.
• Model and deliver a distinctive and delightful customer experience.

• Engage customers by greeting them and offering assistance with products and services; resolve customer issues and answer questions to ensure a positive experience.
• Share customer‑service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

• Hold and use store keys to open and close in the absence of management.
• Assist and coach team members with warehouse and vendor ordering processes.
• Ensure all sales are registered on the assigned cash register, documenting scanning errors, price verification, price modifications, voids, etc.
• Assist manager with reviewing order exceptions, reverse logistics and evaluating displays.
• Maintain accurate inventory counts across departments, stockroom and over‑stock locations.
• Support the Outdate program with team members.
• Perform basic department pricing and daily price changes; ensure proper signage.
• Perform bookkeeping activities: cash reports, cash counts, ledgers and bill payment as requested.
• Assist with interior and exterior maintenance, reporting repairs as needed.
• Separate food items, manage product placement, and perform stock rotation.
• Maintain working knowledge of store systems and equipment.
• Assist at pharmacy out window as requested.
• Comply with state and local laws for regulated products.
• Conduct bag checks of team members before leaving the store.
• Adhere to all company policies and maintain respectful relationships.
• Complete special assignments and other tasks as assigned.

• Attend training and complete requested PPLs.

• Serve as liaison between management and non‑management team members, communicating tasks when management absent.
• Report disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key‑holder experience.
• Fluency in reading, writing and speaking English (except in Puerto Rico).

• Knowledge of store inventory control.
• Consideration of applicants with arrest and conviction records.
• Valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability and veterans.

Salary Range: $17 - $20 per hour.

Not Applicable

Full-time

Management and Manufacturing