CLN Business Support Rep, Marshall Medical Center South

Position Summary: A Business Support Rep functions as the clerical support for clinics located in Marshall Professional Center & Therapy Plus. They manage all front office functions such as scheduling, registration, front end collections, insurance verification and pre-approval, and chart preparation, etc. They act as the first point of communication for patients, physicians, and other MMC departments. Their job, when done properly, ensures a pleasant and seamless patient experience.

Each CSR has responsibility for a specific clinic but is expected to cross‑train and assist with all others – including the front desk.

• Maintains patient schedule to be efficient and increase revenue producing volume
• Registers patients either prior to or at their time of arrival and ensures accuracy by utilizing Accu Reg on a daily basis
• Verifies insurance coverage for services as well as whether a pre‑authorization is required – obtaining the pre‑authorization as needed
• Communicates appointment information and preparation instructions to patients
• Communicates with referring providers to ensure all clinical documentation needed is available at time of appointment
• Enters charges as indicated by clinical staff
• Educates patients about and collects patient payments
• Follows cash drawer management rules and prepares deposit as needed
• Maintain requested reporting specific to clinic

This position requires, at minimum, a high school diploma or GED. Prior experience in the healthcare environment and/or customer service is preferred. A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary. This position requires the ability to communicate in a pleasant, professional, concise, and caring manner. It also requires critical thinking and problem solving to ensure the best care possible for our patients.

Lake Guntersville, a mountain‑lakes jewel, is located approximately 30 miles from metro Huntsville – and is home to Marshall Medical Centers.

Marshall Medical Centers
, an affiliate of the Huntsville Hospital Health System, serves the residents of Marshall County and the surrounding area (population approximately 125,000). With two hospitals, eight outpatient locations and a highly‑trained team of physicians practicing 28 specialties, Marshall Medical is a confident, convenient choice for local healthcare. Residents can remain close to home and receive excellent care – often provided by those who are neighbors and friends.

Marshall Medical Center South is a 150‑bed hospital in Boaz, Alabama, and opened in 1956.
Marshall Medical Center North
, in Guntersville, opened in 1990 – and – is a 90‑bed facility. In addition to the two hospitals, the Gary R. Gore Medical Complex is conveniently located mid‑county and is home to several outpatient clinics and a 22,000 square foot comprehensive Cancer Care Center.

Named by the Joint Commission as a “Top Quality Performer” among America’s hospitals, Marshall Medical Centers’ patients can be assured they are being treated in an environment where a premium is placed on quality and best practices.