Assistant Community Manager - Affordable Housing

Assistant Community Manager - Affordable Housing

Boaz, Alabama, United States

Fairstead is a purpose‑driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 27,000 apartments across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high‑quality affordable housing that serves our residents at scale.

At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long‑term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech‑forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency.

We embrace digital transformation, data‑driven decision‑making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.

This is a part‑time role working a flexible schedule of 16 hours per week.

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook.
• Executes intervention strategies for tenants who are non‑compliant with lease/compliance requirements.
• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low‑Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.
• Documents lease violations and coordinates evictions.
• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly, taking appropriate action to resolve and address service issues.
• Ensures the property’s maintenance team members respond and complete resident service requests.
• Assisting tenants with requests, questions, problems, and complaints.
• Alerting staff of move‑ins, move‑outs, any emergencies.
• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors.
• Responsible for regularly tracking arrears and following up with tenants per the company policy.
• Oversee the lease renewal program for appropriate retention rate.
• Works within house legal team to track status of rent payments.
• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.
• Create purchase orders in Yardi.
• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Perform other duties as needed.

• Two (2) years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV and Yardi.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.

Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal‑opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.

As set forth in Fairstead ESC LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.