Collections Specialist Non Manager

Collections Specialist

Location:

Boca Raton, Florida (in‑office, not remote)

Job Type: Full‑time

Shift: Monday‑Friday, 9a.m.

-6p.m.

Salary: $50k base salary

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Vision insurance
• Supportive and collaborative work environment
• Paid time off
• Medical, Dental and Vision
• Benefits Premium 100% covered by the company
• HSA & FSA options
• Profit sharing

• Tactful account confidentiality
• Proactively manage multiple accounts
• Analyze business financials thoroughly according to established procedures
• Conduct outbound and inbound calls daily to resolve outstanding balances to minimize aging accounts
• Manage client communications and provide accurate account details and information with an elevated level of professionalism and integrity
• Negotiate payment plans while maintaining excellent customer service
• Monitor payment plan and ensure commitments are honored
• Partner cross‑functionally to resolve issues impacting payment timelines
• Collaborate with the accounting team to reconcile accounts and manage accounts

• Basic computer skills:
  Excel, Gmail
• Excellent communication skills via phone and email
• Desire to crush collecting goals while balancing firmness with professionalism
• Work “athlete” - someone who is coach‑able, innovative, focused and adaptable
• Resourceful, able to prioritize and problem solve
• Ability to work independently and in a team environment
• Self‑motivated, organized and excellent follow‑up discipline with attention to detail
• Solutions oriented approach
• Prior experience in customer service, collections, or business finance is a plus
• Speaking Spanish is a plus, but not required

• Those who avoid phone conversations about financial responsibility.
• Those who struggle with consistent follow‑up or structured workflows.
• Those who are uncomfortable asking for payment or resolving balances.
• Those who prefer loosely managed tasks instead of clear accountability.

Qualifications for entry level: 1-2 years experience.