Billing Specialist

Summary

The Billing Specialist position within Crisis
24 is responsible for auditing services provided and preparing accurate, client-specific billing across both recurring monthly and ad hoc engagements. We are seeking a detail‑oriented professional with strong experience in service‑based and contract‑driven billing, including managing aging reports, account reconciliations, and high‑volume invoice processing with a high degree of accuracy. The ideal candidate will possess exceptional analytical skills, demonstrate meticulous attention to detail when processing large batches of invoices, and maintain strong communication while managing high‑touch client relationships in a fast‑paced environment.

This role also offers the opportunity to contribute to process improvements, workflow efficiencies, and scalable billing practices within a growing team.

• Create invoices according to company practices and submit them to customers via email or client website portal.
• Analyze Labor Audit (Personnel Scheduling) time, billing requirements, and expense data (Billable – Nonbillable) to prepare client invoices in alignment with existing client MSA/SOWs.
• Monitor all aspects of the collection of outstanding debts owed to the company.
• Prepare monthly statements, follow up on past‑due and unresolved payment issues, and contact clients to discuss their accounts.
• Create and maintain customized reports for clients as requested.
• Research and reconcile customer accounts, including unapplied payments.
• Communicate effectively with team members and customers, both internal and external, in a professional manner across various communication platforms.
• Perform other related duties as assigned.

• 5+ years of experience in AR‑specific functions and Billing/Collections.
• 3+ years in contract billing and managing various client bill rates.
• Reliable and comfortable working under tight deadlines.
• Proficient in Microsoft Office Suite, including Outlook and Teams.
• Working knowledge of Pivot Payable and Concur Software (expenses).
• Ability to adapt and work independently in a fast‑paced environment.
• Willingness to learn alternative accounting software systems.
• Knowledge of Win Team is a significant plus.
• Exceptional customer service skills, with the ability to communicate effectively across internal and external departments.
• Team‑oriented, with strong attention to detail and excellent organizational skills.

Protect the data and systems of Crisis
24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis
24, A Garda World Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.