Payment Manager

Payment Posting Manager Remedial Pro is seeking an experienced and detail-oriented Payment Posting Manager to lead daily payment posting operations within a fast-paced healthcare revenue cycle environment. This role is responsible for overseeing payment posting accuracy, staff performance, reconciliations, and process improvement initiatives while collaborating closely with Billing, Collections, Credentialing, and Accounting teams.

The ideal candidate has strong leadership experience, thrives in high-volume environments, and has a deep understanding of healthcare payment posting workflows and insurance reimbursement processes. Behavioral health or substance abuse billing experience is strongly preferred.

Responsibilities Manage all daily payment posting operations and workflows

Oversee posting of ERA/EFT payments, paper checks, virtual credit cards (VCC), and patient payments

Monitor unapplied cash, aging, and posting delays to ensure timely resolution

Reconcile deposits against bank reports, ERA files, and internal systems

Identify payment discrepancies, trends in underpayments, and posting issues

Conduct quality assurance audits and productivity reviews for payment posting staff

Train, mentor, and manage onshore and offshore payment posting teams

Develop and improve workflows, SOPs, and operational efficiencies

Collaborate with Billing, Collections, Credentialing, and Accounting departments to resolve payment-related issues

Generate reports and analyze payment posting performance metrics

Other duties as assigned

Requirements5+ years of medical payment posting experience2+ years of management or leadership experience

Strong understanding of commercial insurance, Medicaid, EOBs, denials, reconciliations, and revenue cycle processes

Experience working in high-volume healthcare payment posting environments

Behavioral health or substance abuse billing experience strongly preferred

Experience with Collaborate MD, Kipu, ERA/EFT platforms, and Excel reporting preferred

Strong organizational, analytical, and problem-solving skills

Excellent communication and leadership abilities

Preferred Qualifications Experience managing offshore teams

Strong reconciliation and analytical reporting skills

Ability to thrive in a fast-paced, high-growth environment

Process improvement and workflow optimization experience

Position Details Full-time

On-site

Boca Raton, FL Benefits

Comprehensive health, dental, and vision insurance
401(k)(PTO) and paid holidays

Opportunities for career growth and advancement
#J-18808-Ljbffr