Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to join our team in Boca Raton, Florida in a contract capacity with the potential for a long-term opportunity. This role is ideal for a detail-focused individual who can manage business-to-business collections with confidence, communicate effectively with customers and internal teams, and keep account activity organized and current. The successful candidate will help improve aging performance, support timely reporting, and contribute to a responsive accounts receivable operation.

Responsibilities:

• Manage an assigned portfolio of accounts and drive collection efforts to support monthly and annual delinquency targets, with attention to balances that are more than 60 days past due.
• Record collection outreach and account status updates thoroughly so payment activity, follow-up actions, and next steps are easy for the accounts receivable team to track.
• Prepare clear and timely updates for aging reports to help support accurate weekly reviews and month-end reporting.
• Partner with the AR Manager by providing regular credit hold updates and helping facilitate account release when payment issues are resolved.
• Identify higher-risk accounts, investigate ongoing payment concerns, and escalate matters to the AR Manager when outside collection placement should be considered.
• Reconcile account balances and supporting details when evaluating write-offs or third-party collection decisions.
• Respond promptly to customer emails and manage internal and external case or ticket requests within required service expectations.
• Handle a mix of mid-sized accounts as well as key customer accounts while maintaining consistency and professionalism in follow-up.
• Perform additional accounts receivable and collection-related duties as needed to support team objectives.