Collections Specialist

Collections Specialist

We are seeking a motivated and detail-oriented Collections Specialist to join a growing team in Boca Raton, FL. The Collections Specialist will be responsible for managing outstanding accounts, communicating with customers regarding past-due balances, resolving billing discrepancies, and helping maintain accurate accounts receivable records.

Responsibilities

• Manage a portfolio of accounts and monitor outstanding and past-due balances
• Contact customers via phone and email regarding outstanding invoices and payment status
• Review accounts receivable aging reports and prioritize collection efforts
• Research and resolve billing discrepancies, short payments, disputes, and account issues
• Negotiate payment arrangements and follow up on payment commitments
• Maintain detailed documentation of collection activities and customer communications
• Reconcile customer accounts and research unapplied or missing payments
• Partner with Accounting, Accounts Receivable, Sales, and Customer Service teams to resolve account issues
• Escalate severely delinquent or high-risk accounts as appropriate
• Assist with month-end accounts receivable reporting and account cleanup
• Maintain positive customer relationships while effectively collecting outstanding balances