Front Office Receptionist

At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward.

Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!

The Front office role is a customer-facing position that involves a variety of tasks, including administrative, clerical duties, and customer service. Front office employees often interact with clients, customers, and employees, and are responsible for creating a positive office atmosphere and ensuring a smooth experience for everyone who visits. We are looking for a RHINO that will provide a luxurious experience from the very first interaction with our customers.

After all, our customer experience is what sets us apart from our competitors.

• Greeting – Welcoming customers and visitors in a courteous and professional manner
• Answering phones – Answering incoming calls, taking messages, and redirecting calls to the appropriate person or department
• Office maintenance – Keeping the office clean and organized, and performing inventory of office supplies
• Customer service – Providing people with information and directing visitors
• Data Entry – Accurately type appraisals and other necessary documentation as required.
• Tracker Management – Oversee the guest check-in process, ensuring all visitors are accounted for and receive the necessary assistance during their stay.
• Floor Monitoring – Act as the eyes on the floor, monitoring the environment and guest experiences, and reporting any issues or needs to management promptly.

• Excellent communication and interpersonal skills
• Ability to prioritize tasks and manage time