Intake Coordinator​/Scheduler - Private Duty

Job Details

Job Title:

Intake Coordinator / Scheduler

Job Location:

Boca Raton, FL 33487 (Hybrid/Remote Flexibility)

Position Type:
Full Time

We are seeking a detail-oriented and organized Intake Coordinator / Scheduler to join our team. This role is responsible for managing new client intakes, coordinating schedules, and ensuring a seamless experience for both clients and caregivers within a private duty setting. The ideal candidate has strong communication skills, thrives in a fast-paced environment, and has experience working with long-term care policies.

At Senior Care Solutions, we are dedicated to delivering high-quality, compassionate care to those we serve. Our team is built on collaboration, respect, and a shared commitment to making a meaningful impact every day. We value our employees and provide a supportive environment where you can grow professionally while contributing to something truly meaningful.

• Manage the intake process for new clients, including collecting and verifying required documentation
• Coordinate and maintain caregiver schedules to ensure proper coverage
• Communicate effectively with clients, families, and caregivers regarding scheduling needs and updates
• Verify insurance and funding sources, including long-term care policies and Workers’ Compensation
• Ensure all client files are accurate, complete, and compliant
• Address scheduling conflicts and make real-time adjustments as needed
• Provide exceptional customer service and support to clients and internal teams

• Previous experience in an intake, scheduling, or administrative role (healthcare/private duty preferred)
• Experience working with long-term care insurance policies required
• Experience with private pay and Workers’ Compensation cases
• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Proficiency with scheduling systems and Microsoft Office

• Ability to work in a fast-paced, team-oriented environment
• Strong attention to detail and ability to prioritize tasks effectively