Administrative Assistant

Administrative Assistant

For nearly 20 years The Key has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. As an Administrative Assistant you will work alongside the Care Management leader to provide assistance and support related to our care management office.

• Fully understand the day-to-day operations, company policies and operational workflows to properly support various areas based on requests.
• Assist field care managers and office employees with work-related questions, troubleshooting, and on-the-spot training.
• Answer phones, greet and direct the public in a polite and professional manner.
• Communicate via telephone or Zoom video with clients and/or families regarding any customer service or invoicing concern.
• Serve as a liaison to corporate departments including payroll, billing, AR, IT and other departments as needed.
• Monitor client billing information and care manager payroll on a weekly basis to ensure errors are caught before invoices and payroll are processed.
• Maintain an effective process for onboarding new clients, including production of welcome letters, introductory telephone calls and confirmation of key billing information.
• Perform additional duties, including leading and supporting projects and errands as assigned.

• High school diploma or equivalent education.
• Three years of administrative assistant experience.
• Knowledge of Microsoft Word, Excel, Google products, Microsoft PowerPoint and Adobe Acrobat.
• Excellent customer service and problem‑solving skills.
• Excellent verbal and written communication skills.
• Detail‑oriented with the ability to keep up with fast‑paced processes.

• Ability to lift and carry up to 10-15 pounds.
• Ability to sit, stand and walk for prolonged periods of time throughout the workday.
• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

• Medical/Dental/Vision Insurance
• Touch Care Virtual Care
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non‑Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

The Key is an equal opportunity employer. The Key prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. California Residents Only:
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, The Key requires timely and accurate positive fingerprint identification of California-based applicants as a condition of employment. Applicants who have been convicted of a non‑exemptible crime are subject to conditional offer rescission in compliance with applicable state and local laws.