Program Coordinator

BASIC

PURPOSE:

The Program Coordinator provides operational support to the Sales team for all accounts utilizing an MSP/VMS. He/she will act as the point of contact, provide support, and perform all daily job responsibilities servicing the MSP/VMS process for internal and external clients. In this operational role, the Program Coordinator is responsible for timekeeping, generating reports, problem-solving, and practicing timely and consistent communication between multiple departments.

ESSENTIAL FUNCTIONS:

Manage and oversee operational functions for MSP accounts or accounts that utilize a VMS

Provide accounting and reconciliation services including, but not limited to:

Audit matches in the internal database to ensure accurate setup and tagging
Enter and manage weekly timesheets and expenses in eRecruit and VMS systems
Monitor technology for approvals and upload documentation to eRecruit
Work with Billing and Travel departments to audit and approve timesheets and reconcile expenses in eRecruit
Track TPS Invoicing and align to an internal database
Work collaboratively with Collections as needed to help resolve outstanding invoices
Provide support to Cash App to ensure accurate posting of payments received

Coordinate with onboarding and recruiting teams to collect, track, and upload required credentialing documentation
Assist sales with review and submission of presentations in the system
Assist Producers with VMS technology training and act as a resource for MSP processes
Generate reports, as required
Actively participate in the completion of accurate internal and external audits
Act as a liaison to ensure exceptional internal and external customer service
Participate in scheduled meetings to ensure effective management of MSP accounts
Manage a high volume of emails for multiple internal email accounts
Represent and support the business initiatives of MDA and Cross Country Healthcare internally and externally
Act as a liaison for outsourced tasks (ITES)
Provide appropriate team coverage (i.e. backup) when necessary.

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

QUALIFICATIONS:

Minimum of one (1) year of experience in a customer service or customer-facing role
Strong ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment
Proficient in Microsoft Office applications, including Excel and Word, as well as email and database systems

Education:

High school diploma or equivalent required. College courses preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.