PSA Grader Admin

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We're looking for a PSA Grader Admin to join our Grading team. The PSA Grader Admin will play a vital role in supporting the PSA Grading Team and providing direct administrative assistance to the PSA Grading Chief of Staff. This position requires a proactive, dependable, and flexible professional with strong communication skills and a high degree of discretion. The ideal candidate will thrive in a fast-paced environment and demonstrate the ability to manage multiple priorities while maintaining attention to detail.

You'll report to the PSA Grading Chief of Staff and work from our Boca Raton office.

Onsite Requirement: This role requires you to be onsite in the office 5 days per week.

What You'll Do:

• Investigate and resolve problem orders, including issues such as missing stickers, missing or damaged cards, and incorrect specifications
• Collaborate closely with cross-functional teams-including CRC, logistics, sealing, and V2-to ensure efficient workflows, manage rush orders, and address backlogs in a timely manner
• Support the distribution process for both regular and express grading orders, ensuring accuracy and prompt turnaround
• Coordinate with IT and workplace support teams to resolve technical issues and maintain a productive working environment
• Assist in refining and organizing internal procedures to improve alignment and efficiency among the Grading Admin team

Who You Are:

• Detail-Oriented:
  You take pride in your accuracy and thoroughness, especially when handling sensitive or high-value items
• Strong Communicator:
  You can effectively communicate across departments and levels, both in writing and verbally
• Collaborative:
  You thrive in a team environment and enjoy working cross-functionally to solve problems and improve processes
• Proactive & Resourceful:
  You don't wait to be told what to do-you anticipate needs, take initiative, and follow through
• Adaptable:
  You're comfortable in a fast-paced, evolving environment and can pivot as priorities shift
• Organized:
  You manage multiple tasks with ease and have a system in place to stay on top of deadlines and follow-ups
• Tech-Savvy:
  You're comfortable using office software and tools, and you're quick to troubleshoot or seek help when tech issues arise

Physical Requirements:

• Computer Use:
  Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
• Hand Use:
  Regular hand use for various tasks
• Hearing Requirements:
  Ability to hear alarms, signals, and verbal instructions
• Lifting and Carrying:
  Ability to routinely lift, carry, and move materials up to 40 pounds
• Sitting:
  Ability to sit for extended periods of time
• Vision:
  Using vision aiding devices, as well as sitting in dark…