VOB Specialist- In Office

VOB Specialist - In Office

Quadrant Health Group – Boca Raton, Florida, United States – Admin/Clerical/Secretarial

Verification of Benefits Specialist - In Office

Quadrant Billing Solutions delivers hands‑on, process‑driven operational support to behavioral health programs.

We are looking for a VOB Specialist in Boca Raton, FL.

Compensation: $18–$23/hour (Based on experience). Full‑time.

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off, sick time, and holidays.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.
• A chance to make a meaningful impact on the lives of our clients.

Quadrant Billing Solutions, a proud member of the Quadrant Health Group, partners with behavioral health programs to deliver operational support that strengthens execution and outcomes. We’re hiring a VOB Specialist to execute benefits verification and payer communication that directly impacts admissions flow and financial clearance. This role is built for someone who can work quickly and cleanly: gather the right details, ask the right questions, document everything clearly, and keep follow‑ups moving until the loop is fully closed.

This role is ideal for someone who values structured workflows, consistent follow‑through, and getting the details right the first time. If you’re uncomfortable with frequent payer calls, time‑bound documentation, or fast‑paced execution, this role isn’t a match.

• Complete benefits verification with accuracy:
  • Confirm coverage details, deductibles, coinsurance, and out‑of‑pocket amounts.
  • Verify behavioral health coverage, level‑of‑care eligibility, and service limitations.
  • Identify admissions requirements and any restrictions that impact scheduling.
  • Ensure verification is complete and accurate before handoff.
• Communicate directly with payers:
  • Call insurance companies and navigate payer portals daily.
  • Ask clear questions to confirm benefit language and authorization rules.
  • Resolve discrepancies and clarify conflicting payer information.
  • Obtain and document reference numbers for every interaction.
  • Enter structured benefits breakdowns into EMR/tracking tools.
  • Capture reference numbers, call notes, and payer guidance clearly.
  • Maintain consistent formatting to support admissions and billing.
  • Ensure documentation is accurate, complete, and audit‑ready.
• Maintain follow‑up ownership:
  • Track pending items, authorization requirements, and missing details.
  • Maintain follow‑up queues until benefits are fully verified and resolved.
  • Close loops quickly and elevate issues when needed.
• Support intake/admissions handoffs:
  • Deliver clear benefit outcomes and financial clearance status.
  • Communicate next steps and barriers so admissions can move quickly.
  • Ensure admissions teams have everything needed to proceed confidently.
  • Support fast, clean client intake through tight handoffs.
• Escalate issues early:
  • Flag unclear benefits, missing information, or urgent barriers immediately.
  • Escalate discrepancies before they delay admission timelines.
  • Communicate blockers to leadership with clarity and urgency.
  • Support the team by catching issues before they become problems.

• Experience:
  • 1–3+ years in benefits verification, intake coordination, or insurance‑facing operational roles.
  • Behavioral health (SUD/MH) experience preferred but not required.
  • High comfort managing multiple cases daily with accuracy and urgency.
  • Strong communication skills and ability to resolve payer questions confidently.
• Education / Training:
  • High school diploma required;
    Bachelor’s preferred (or equivalent experience).
  • EMR experience and ability to work in structured systems strongly preferred.
  • Understanding of authorizations, payer benefit structures, and admissions workflows is a plus.
  • Detail‑first: catches missing info and inconsistencies before they create downstream problems.
  • Fast follow‑through: moves quickly and closes loops — doesn’t let tasks sit.
  • Confident communicator: professional on the phone, asks clear questions, documents cleanly.
  • Reliable operator: consistent…