Cardroom Assistant

• Base Pay $20.00 / Hour
• Employee Type RFT (Non-Exempt)

Description

The Card Room Assistant supports the daily administrative operations of the card rooms at Boca West Country Club. This office-based position is responsible for managing reservations, handling member communications, and providing support for all card-related activities, including Duplicate Bridge. The role works closely with the Bridge Director and Activities Director to ensure a seamless and high-quality member experience.

• Manage Card Room reservations, including data entry, confirmations, walk-in requests, and daily reservation sheets, ensuring accuracy and proper seating arrangements.
• Prepare and oversee daily check-in lists and procedures to support a smooth and efficient member arrival experience.
• Serve as a primary point of contact by handling incoming calls and member inquiries related to schedules, reservations, policies, and general card room information in a timely and professional manner.
• Maintain organized records and filing systems for reservations, attendance, guest participation, and member feedback; provide regular reporting to the Activities Director.
• Act as a Card Room liaison, assisting members and directing or escalating requests to the appropriate personnel, including the Card Room Operations Manager when necessary.
• Provide administrative and operational support for Duplicate Bridge, including managing reservation lists, coordinating with the Bridge Director, assisting with communications, preparing boards, and ensuring proper room setup with required equipment.
• Coordinate and communicate bridge schedules, updates, reminders, and special events to both members and the Bridge Director.
• Oversee and coordinate BEOs and food & beverage setup/breakdown for Duplicate Bridge and related events.
• Collaborate with the Activities Department on room assignments, scheduling changes, and event logistics.
• Ensure all Card Room events are properly prepared in advance of member arrival, including setup, materials, and overall readiness.
• Lead daily shift meetings in the absence of the Card Room Manager or Captain, ensuring clear communication of tasks and expectations.
• Maintain consistent professional communication and demeanor, adhering to all club policies, procedures, and standards while representing Boca West Country Club at a high level.

• Strong organizational and administrative skills with attention to detail.
• Excellent member service and communication skills (phone, email, and in-person).
• Ability to multi-task and prioritize in a fast-paced environment.
• Proficiency with reservation systems, spreadsheets, and basic office software.
• Ability to work independently while collaborating effectively with team members.
• Professional, polished, and service-focused demeanor.
• Flexibility to work occasional evenings, weekends, and holidays as needed.