Referral Coordinator (Boca Raton - Bilingual English/Creole Job Boca Raton area,Florida USA,Administrative/Clerical

Position: Referral Coordinator (Boca Raton - Bilingual English/Creole)

Referral Coordinator

Healthy Beginnings South
- Boca Raton
- Boca Raton, FL 33487

Position Overview

This position is responsible for coordinating Early Learning Coalition (ELC) referrals, office services and related activities, and for providing administrative/secretarial support to the Compliance Manager and staff members of the Healthy Beginnings Entry Agency as assigned.

Required Qualifications

Education:

- Associate's Degree or equivalent. Combination of education and experience may be substituted for degree.

Experience:

- Two (2) years of related experience.

Age Specific

Experience:

- Not Applicable Neonate/Infant Toddler Pre-School Age School Age Adolescent

License/Certification:

- Valid Florida driver's license with clean driving record

Knowledge, Skills and Abilities:

Proficient in Microsoft Software Applications (Word, Excel, PowerPoint) Proficient in database programs Excellent typing/word processing skills Excellent time management, organizational and coordination skills Excellent English written, grammar and verbal communication skills Strong interpersonal skills and ability to relate with individuals of different cultures Able to handle sensitive and confidential information in a professional manner Resourceful and willing to take initiative to seek information as needed Able to establish and maintain positive interpersonal relationships Able to work independently with minimal supervision Flexible and able to adapt to changing environment Excellent problem solving skills Able to demonstrate excellent attention to detail Able to remain calm and function effectively in a stressful environment Able to record and transcribe minutes Able to create own correspondence Able to effectively prioritize assignments and meet deadlines Able to report to and provide assistance to several staff simultaneously Bilingual (Spanish and/or Creole) preferred

Essential Functions

Opens, reviews, sorts and prioritizes internal and external correspondence, communication and general mail for the program.

Screens incoming calls, takes messages and/or refers appropriately. Follows-up independently when possible.

Assigns cases referred by ELC in HBDS.

Contacts parents/guardians for ELC referrals received to provide child's results, offer HB services and schedule an appointment following contract and organizational requirements.

Answers warm hand off phone calls from ELC staff and completes warm hand off process of scheduling clients for second level assessment with Developmental Consultants and Developmental Consultant Liaisons DC/DCLs.

Schedules appointments with DC/DCLs to conduct second level assessments for ELC clients via DC/DCL's Outlook calendar.

Communicates scheduled appointments to Program Supervisors for reassignments.

Prepares correspondence, including letters, memos, spreadsheets, graphs and minutes as assigned.

Acts as primary liaison between Healthy Beginnings Entry Agency staff and collaborating partners such as the Early Learning Coalition.

Processes all outgoing mail including postage, certified, UPS, etc.

Coordinates monthly correspondence to collaborating partners such as the Early Learning Coalition and child care providers (including copies, compiling information, and organizing monthly packets for distribution.)

Ensures compliance with established process measurements and all other programmatic goals, and reports outcomes to supervisor.

Provides general information and direction to staff and public as needed.

Provides Data Support Coordinator relief and front desk coverage as needed.

The above list encompasses the essential functions of the job. It is not all inclusive and employees may be asked to perform additional tasks from time to time. All staff members are expected to perform their jobs in compliance with Agency Rules of Conduct and all legal and regulatory requirements that affect their position.

Core Competencies

A. Planning, Organizing and Executing

Demonstrates the ability to understand and accept instructions.

Takes responsibility for achieving results and follows through on assignments.

Demonstrates ability to work independently.

Shows initiative and discretion.

Works effectively in a fast paced…

Referral Coordinator (Boca Raton - Bilingual English​/Creole

Referral Coordinator (Boca Raton - Bilingual English/Creole