Coordinator Document Services

Document Services Coordinator

Hilton Grand Vacations focuses on developing memorable experiences for guests, with team members central to that mission. In the role of Document Services Coordinator, you will help ensure contract sales documents are precise and adhere to regulations, maintaining outstanding operational standards.

• Receive and validate contract packages sent from site. Notify site of discrepancies.
• Audit contract documents for accuracy of execution and compliance to company policies.
• Assign error task to site as warranted.
• Receive and review correspondence, i.e. rescission letters, owner kits, etc.
• Receive shipments of contracts from sites, document contracts received in TSW, and run reports to be included in audit process.
• Manage contract workflow in TSW to disposition status changes daily, i.e. rescission cancels, NSFs, Credit Card Chargebacks.
• Prepare contract packages and cancellations to be sent to the imaging department daily.
• Provide customer service to field offices and corporate partners to resolve document issues.
• Maintain a minimum average production level as set by management.
• Provide support and PTO coverage for DSC audit team as required.
• Represent the Hilton Grand Vacations values of Hospitality, Integrity, Leadership, Collaboration, Responsibility, Now.
• Complete all required Company training/compliance courses assigned.
• Adhere to Company standards and maintain compliance with all policies and procedures.
• Perform other related duties as assigned.

To succeed in this position, the candidate must have the following qualifications, knowledge, skills, abilities, and experience:

• Strong organizational skills with ability to prioritize and function in multiple computer programs.
• Ability to produce high volume work product that has a high degree of accuracy.
• Must have strong communication skills to convey problems with contracts and required resolution with field sales offices.
• Good communication and interpersonal skills to interact effectively and maintain positive relationships with process partners.
• Ability to work overtime when necessary to meet company goals and deadlines.

In addition, the following qualifications, knowledge, skills, abilities, and experience are desirable:

• Previous timeshare experience not required but a plus.
• Knowledge of the documents required for a timeshare closing.
• Must have MS Excel experience with crafting and maintaining spreadsheets.

Why do Team Members like working for us:

• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will offer reasonable accommodations to individuals with disabilities throughout the application and interview process. We also provide accommodations to carry out essential job duties and to access employment benefits and privileges. Please contact us to request an accommodation.