Senior Client Manager

Overview

At Gallagher, we’re looking for a Senior Client Manager to join our team. This role is all about building strong relationships, managing accounts, and delivering exceptional service. You’ll work closely with clients and internal teams to ensure their needs are met while contributing to our shared goals. If you’re passionate about client success and want to make a real impact, this could be the role for you.

• In this role, you’ll manage a portfolio of client accounts, ensuring they receive the best possible service.
• You’ll lead the renewal process, working with our production team to deliver tailored solutions.
• By cultivating relationships with clients and understanding their needs, you’ll help secure existing business and identify opportunities for growth.
• Your work will directly contribute to client satisfaction, retention, and the overall success of our team.

• Bachelor's degree with 5+ years client service and/or claims management experience
• High School degree/GED with 10+ years client service and/or claims management experience
• 1+ years supervisory experience
• Appropriate licensing as required

• Experience in account management/client services
• Previous insurance knowledge
• Solid financial acumen

• A knack for building and maintaining strong relationships
• The ability to explain complex issues in simple terms
• A proactive approach to problem-solving and decision-making
• A commitment to delivering high‑quality service
• Proficient in using technology as a tool to maximize productivity and quality
• Strong written and verbal communication skills
• Comfortably engages others in consultative discussion
• Effectively manages/balances multiple and sometimes competing priorities
• Works in a self‑directed manner

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more…

The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process.

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.