Coordinator , Product Sales Support & Analysis

Job Summary

Responsible supporting Bulk Billing Account operations by serving as a key liaison between Sales teams, customers, and internal stakeholders. This position is responsible for fielding customer inquiries, supporting sales initiatives, and ensuring timely resolution of requests through multiple communication channels, including ECM ticketing, inbound phone calls, and email. This role requires strong communication, organization, and analytical skills to effectively coordinate and resolve requests while maintaining a high level of customer satisfaction.

• Act as the primary liaison between Sales, Property Management teams, and internal departments to support Bulk Master Accounts.
• Field and/or effectively re‑route inbound tickets from CARE, monitoring and providing timely updates until resolved.
• Respond to inquiries via a dedicated phone line, providing support to property managers, board members, and business partners.
• Handle high‑volume email correspondence from Sales teams, CAR representatives, property contacts, and other stakeholders.
• Research, analyze, and resolve customer and account‑related issues, escalating when necessary.
• Partner cross‑functionally with departments such as Construction, Technical Operations, Billing, and Sales to drive resolution and improve processes.
• Maintain detailed documentation of account activity, communications, and resolutions.
• Support sales efforts by providing account insights, documentation, and coordination for bulk product offerings.
• Identify trends, recurring issues, and opportunities for process improvement and share insights with leadership.
• Ensure compliance with company policies, procedures, and service level expectations.

• Communication
• Critical Thinking
• Customer Service
• Electronic Mail
• Microsoft Excel
• Prioritization
• Sales Support

• High School Diploma / GED
• Certifications (if applicable)
• 2-5 Years of relevant work experience

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.