Client Services Associate

Client Services Associate –
*** Private Aviation Industry operations experience REQUIRED***

• LOn-site position (100%);
  Monday through Friday 9:00am to 5:00pm in office with ability to be reached / on call after hours as needed
  with this 24/7 company operation
• nNew position based on Company growt
• hCompensation: competitive base salary (commensurate with experience) plus performance bonus potential and benefit

Growing private jet aviation company seeks a highly organized, client-focused Client Services Associate to join the Operations team. This role serves as a critical liaison between aviation advisors, clients, operators & vendors. Client Services Associate manages trip execution from initial request through post-flight follow-up. Position requires strong operational judgment, attention to detail, the ability to perform under time-sensitive conditions in a fast-paced aviation environment, and the ability to be on-call after hours (as needed) for this 24/7 company operation.

• te:
  Manage client private jet/charter/etc. requests from initial inquiry through post-flight follo
• w-up Coordinate with operators, pilots, and third-party vendors including catering and ground transporta
• tion Build & manage detailed flight itineraries, trip logistics,
• etc.
  
  Monitor flight schedules, weather, aircraft status, and operational changes in real
• time Provide proactive, professional communication to clients before, during and after fli
• ghts Conduct flight following and ensure smooth execution of all t
• rips Ensure compliance with all safety, regulatory, and operational stand
• ards Assist with flight services including catering, transportation, and special client requ
• ests Support administrative, analytical, and reporting tasks related to flight operat
• ions Assist accounting with billing, invoicing, and post-trip repor

• iate:
  
  REQUIRED:
  
  Minimum 4+ years’ experience in private aviation, private corporate travel, private luxury hospitality, or similar industry client facing oper
• ations
  
  Proven operations experience with the ability to be client-facing / personable to client
• base Ability to work in-office Monday through Friday (9:00am to 5:00pm) and be reached / on call after hours as needed with this 24/7 company ope
• ration
  
  Bachelors level degree preferred but not required if industry experience is re
• tlook)
  Proficiency with scheduling systems and CRM platforms (Hub Spot, Salesforce pref
• erred)
  Strong client-service mindset with a white-glove ap
• proach
  
  Strong operational, communication (verbal/written), organizational, time management, analytical, problem-solving, and attention to detail
• skills
  
  Ability to manage multiple priorities simultaneously, under pressure, in a fast-paced envir