Franchise Operational Consultant

Operational Consultant (South Florida)

Playa Bowls is New Jersey's Original Acai Shop, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept.

Playa Bowls added 85 shops in 2025 and are on target to add 90+ new locations in 2026. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!

The Operational Consultant (South Florida) is a vital member of the Franchise Operations team and reports directly to the Vice President of Franchise Operations. The Operational Consultant is responsible for supporting and overseeing a designated portfolio of new and existing franchisees and licensees, ensuring alignment with Playa Bowls' brand standards and operational best practices. Acting as a Brand Ambassador, business liaison, coach, and mentor, this individual plays a key role in driving operational excellence across the franchise network.

Key responsibilities include evaluating and enhancing operational processes to improve efficiency, profitability, and customer satisfaction. The Operational Consultant will deliver strategic business insights and ensure brand compliance through clear, timely communication and hands-on support. This role demands a deep understanding of business operations, strong analytical and problem-solving capabilities, and effective conflict resolution and time management skills. The ideal candidate will build and maintain meaningful relationships grounded in mutual trust, empathy, and respect while collaborating closely with franchise owners, leadership, and the Playa Bowls Support Team.

Operational Analysis and Improvement

• Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director.
• Develop a plan to coach Franchisees, through regular check-ins and follow ups prioritizing & aligning areas of improvement with Franchisees to drive unit economics, sales, profitability, and shop/network growth, while delivering a safe and consistent brand experience.
• Conduct routine evaluations of current brand standards and operational process execution to identify inefficiencies, targeted areas of improvement and best practices influencing Franchisees to create and complete action plans to drive the business fostering improved overall unit level performance.
• Develop strategies & recommendations for efficient inventory & labor management.
• Routinely monitor Playa Bowls key performance indicators (KPIs) and Franchisee P&L's to track progress, make necessary adjustments and prioritize Franchisee and shop team communication and visits

Training and Development

• Partner with Ops Services and Learning & Development to create training materials and conduct training sessions for Franchisees and Management on best operational practices.
• Support new shop openings aligning with the Franchisee, Construction Manager and New Shop Opening team; monitor key milestones and hold the Franchisee accountable through completion ensuring they are set up for success meeting all Playa Bowls brand specifications and standards.
• Provide support during all remodels and new store openings ensuring the Franchisee is set up to achieve their day 1, 7, 30, 60, 90 day and beyond post-opening/re-opening sales, profitability and guest satisfaction goals.
• Collaborate with Ops Services & Marketing to facilitate & lead all new product, system and procedure rollouts and implementations.

Customer Experience

• Evaluate customer feedback to identify areas for improvement in customer service and product quality and drive action plans to remedy and improve.
• Collaborate with Ops Services & Marketing providing solutions and best practices that enhance the Playa Bowls team and customer experience.

Brand Standards Compliance and Safety

• Ensure all Franchisees, management and team members are knowledgeable about health and safety regulations, food handling procedures, and customer service standards.
• Ensure compliance with local, state, and federal regulations, including health and safety codes.
• Execute the Playa Bowls consumer contact escalation process and crisis management process with care, due diligence and urgency to ensure all incidents are cured timely.
• Conduct routine Retail Food Safety & Sanitation Assessments ensuring compliance.

Business Planning & Communication

• Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.
• Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee's individual goals and opportunities in pursuit of a safe and consistent…